Burberry Operations Supervisor

Burberry is a leading British luxury fashion house renowned for its heritage craftsmanship, contemporary design and digital innovation. As an employer, the brand is known for blending artisanal savoir‑faire with forward‑looking retail and sustainability initiatives, offering careers across global retail, creative and corporate functions.

1. Lead and inspire the store team on the sales floor, role‑modelling Burberry behaviours and a high standard of customer service.
2. Drive sales performance and conversion through clear commercial focus, inventory optimisation and conversion of local market opportunities.
3. Coach, develop and retain talent—own team capability, recruitment, mobility and succession planning to elevate store performance.
4. Ensure exceptional execution of the Burberry client experience, including advocacy of product, data capture and long‑term relationship building.
5. Maintain luxury standards of store presentation and visual merchandising, and steward the use of digital assets to enhance customer engagement.
6. Oversee day‑to‑day operational excellence and compliance with corporate policies, local retail legislation and health & safety requirements.
7. Monitor team metrics (sales, conversion, shrinkage, experience scores), provide actionable feedback and implement performance improvement plans.

1. Proven retail management experience within a luxury brand or high‑end service environment; scope and scale of prior roles will be assessed against store complexity.
2. Demonstrable commercial acumen with a track record of delivering sales targets and optimising inventory performance.
3. Strong leadership and people development capability, with experience recruiting, coaching and retaining high‑performing teams.
4. Fluent English; ability to operate in the local language and navigate multicultural customer bases.
5. Digital literacy with comfortable use of social media and e‑commerce channels to support omnichannel customer journeys.

1. Visual Merchandising
2. Digital assets
3. Social media
4. E‑commerce
5. Rivo
6. Customer relationship management
7. Loss prevention / shrinkage control
8. Coaching and people development

Several years of progressive retail management experience in a luxury or premium retail environment, demonstrating responsibility for sales turnover, team leadership and operational delivery appropriate to the size and complexity of the store.

Burberry balances deep heritage with a modern, creative culture that values craftsmanship, inclusivity and digital innovation. The workplace emphasises talent development, brand stewardship and responsible luxury practices.