Burberry Operations Manager

Burberry, a quintessentially British luxury fashion house, has been at the forefront of innovation and craftsmanship since its inception in 1856. As part of a global conglomerate, Burberry is renowned for its commitment to creativity, sustainability, and community engagement. The brand offers a dynamic and inclusive work environment where diverse talents are nurtured to drive the future of luxury fashion.

1. Support the General Manager in implementing policies and procedures to optimize store operations.
2. Act as the General Manager or Assistant General Manager when necessary to ensure seamless store operations.
3. Oversee the efficiency of the sales floor through effective management of operational support roles such as Cashiers, Wrappers, and Runners.
4. Ensure optimal staff scheduling to align with customer traffic and operational demands.
5. Manage the Stockroom and related processes, including deliveries, dispatches, and inventory management.
6. Assist in overseeing Asset and Profit Protection functions to enhance service delivery and minimize loss.
7. Ensure compliance with Health and Safety legislation and maintain store standards.
8. Drive the digital strategy and engage employees with new digital initiatives.
9. Recruit, onboard, and develop store operational support staff, fostering a coaching environment.
10. Communicate company messages effectively and embody Burberry’s core values as a Brand Ambassador.

1. Proven leadership and people management skills.
2. Experience in networking, recruiting, training, and developing staff.
3. Strong commercial awareness and problem-solving abilities.
4. Ability to work under pressure and adapt to business needs.
5. Operational performance experience in high-volume retail environments.
6. Technical proficiency with SAP and MS applications.

1. Leadership and people management
2. Networking and recruitment
3. Commercial awareness
4. Problem-solving
5. Flexibility and adaptability
6. Technical proficiency with SAP and MS applications

Demonstrated strong operational performance within a high-volume and high-turnover retail environment. Experience in other relevant service sectors will be considered.

Burberry offers a comprehensive benefits package, including opportunities for professional development and career advancement within a globally recognized luxury brand.

Burberry fosters a culture of creativity and innovation, encouraging employees to explore new ideas and embrace change. The company values diversity and inclusivity, providing an environment where all voices are heard and respected. As a brand committed to sustainability and community engagement, Burberry encourages its employees to be a force for good in the world.