Burberry Operations Associate

Burberry is a British luxury fashion house known for its iconic outerwear and contemporary luxury collections. With a global retail network and strong emphasis on creativity, craftsmanship and digital innovation, Burberry positions itself as a heritage brand investing in sustainable practices and elevated client experiences across its stores worldwide.

1. Manage all aspects of inventory control including receiving, unpacking and verifying stock delivered from hub or warehouse and reporting any discrepancies promptly.
2. Support sales teams by retrieving and staging merchandise for floor replenishment, Omnichannel fulfilment and stock pullbacks in a timely manner.
3. Maintain a tidy, compliant and secure back-of-house environment in accordance with Retail Operations and Standards.
4. Perform quality control checks on all products and escalate any product issues to store leadership.
5. Support aftersales processes including alterations, repairs and personalisation to enhance the client experience.
6. Ensure all stockroom equipment is operational and report faults through Ask services immediately.
7. Carry out ad hoc administrative duties such as answering telephone calls, liaising with Customer Service, managing stationery/supermarket orders and other general office tasks.
8. Assist store management with events, visual merchandising, stock takes and other operational requests as required.

1. Excellent organisational skills with meticulous attention to detail.
2. Strong verbal and written communication skills.
3. Intermediate proficiency in core Microsoft software (e.g., Microsoft Office).
4. Previous retail operations or stockroom experience; prior exposure to SAP desirable.
5. Ability to work effectively within a team and perform in a fast-paced retail environment.

1. Microsoft Office
2. SAP
3. Ask services
4. Omnichannel fulfilment
5. Inventory control
6. Quality control

Previous experience in retail operations, stockroom or inventory management is preferred; familiarity with SAP or other ERP systems is desirable but not mandatory.

High school diploma or equivalent preferred.

May include commission earnings, discretionary bonuses, short- and long-term incentive packages, and Company-sponsored benefit programs.

Burberry combines a strong creative heritage with modern retail innovation, fostering a collaborative and client-centric workplace. The brand emphasises sustainability, inclusivity and professional development within its global retail teams.