Burberry Operations Associate

Burberry is a British luxury fashion house renowned for its heritage craftsmanship and contemporary design. The brand combines a strong creative identity with commitments to sustainability and digital innovation, offering a collaborative environment that attracts talent across retail, design and operations.

1. Manage end-to-end back-of-house operations, ensuring the stockroom is organised, compliant with Retail Operations standards, and operationally efficient.
2. Receive and process incoming shipments from distribution hubs or warehouses—verify quantities, inspect product condition, reconcile discrepancies and report variances.
3. Execute inventory control processes including stock pulls, replenishment for the sales floor, omnichannel fulfilment and timely retrievals to support client appointments.
4. Perform quality control on merchandise at receipt and during storage; escalate product issues to store leadership and follow corrective procedures.
5. Support aftersales services (alterations, repairs, personalisation) to enhance client experience and maintain service standards.
6. Maintain and troubleshoot stockroom equipment, initiating service requests via internal Ask services as required.
7. Undertake ad hoc administrative tasks—answer telephone enquiries, liaise with customer service, manage stationery and supermarket orders, and support event or visual merchandising requirements.
8. Participate in stock takes and ad hoc projects as directed by store management to ensure inventory accuracy and operational readiness.

1. Demonstrable organisational acuity with meticulous attention to detail.
2. Strong verbal and written communication skills.
3. Proven ability to function effectively within a busy team environment.
4. Intermediate proficiency in core Microsoft Office applications.
5. Previous retail operations or stockroom experience; prior exposure to luxury retail or outlet environments preferred.
6. Experience with SAP is desirable.
7. Capability to handle physical aspects of the role (e.g., moving boxes, prolonged standing) and adapt to variable workload demands.

1. Inventory control
2. Omnichannel order fulfilment
3. Quality control
4. Aftersales support (alterations, repairs, personalisation)
5. Stocktaking
6. Visual merchandising support
7. Microsoft Office
8. SAP
9. Ask services

Previous experience in retail operations, stockroom or logistics roles is preferred; experience within luxury or outlet retail environments and familiarity with omnichannel processes are advantageous. Prior use of SAP is a plus.

High school diploma or equivalent; additional retail, logistics or operations certification is advantageous.

Burberry blends a rich British heritage with contemporary creativity and a strong emphasis on sustainability and community. The workplace culture values collaboration, attention to craftsmanship and a customer-centric approach, offering opportunities to develop operational expertise within a globally recognised luxury brand.