Burberry Global Retail Training Manager

Burberry, a quintessentially British luxury fashion house, is renowned for its iconic trench coats and innovative designs. As part of the global luxury conglomerate, Burberry offers a dynamic and creative environment that fosters innovation and excellence. The brand is committed to unlocking the power of imagination to push boundaries and open new possibilities for its people, customers, and communities.

1. Lead the creation of retail training programs and tools to drive business objectives, including in-store training activities, seasonal and core product training, onboarding, films, and conference materials.
2. Update retail training programs, tools, and templates across all platforms to maintain brand consistency.
3. Develop a deep understanding of Burberry’s visual language and tone of voice, integrating it seamlessly into all content.
4. Identify opportunities to enhance training visual design language, content design, and learning experiences.
5. Become an expert in key learning-creation tools, particularly the Burberry Training App and RSpace, understanding backend operations, scripting, maintenance, and troubleshooting.
6. Manage the end-to-end process of training content delivery, including conceptualization, creation, review, feedback, translations, and implementation.
7. Support the administration of the training content roadmap, keeping it current and identifying ways to streamline processes.
8. Collaborate with central cross-functional teams to ensure training alignment and approval.
9. Partner with global training teams to gain feedback and ideas to support work.
10. Support and lead Train-the-Trainer sessions for training teams and retail leadership.
11. Conduct store visits to build relationships with store leaders and retail teams, supporting training moments and identifying areas for future content development.
12. Review and analyze training app feedback and analytics to inform future work.

1. Minimum of 3 years experience in a learning design role.
2. Retail experience either on the shop floor or back of house.

1. Strong understanding of adult learning methodologies.
2. Proficiency in MS Office (Excel, SharePoint, PowerPoint) and design tools (Adobe, Canva, video production tools).
3. Experience with learning management systems or other training software.
4. Excellent problem-solving skills and curiosity.
5. Strong written and verbal communication skills.
6. Exceptional organizational and time management skills.
7. Ability to build relationships with internal stakeholders and external partners.

A minimum of 3 years in a learning design role, with retail experience either on the shop floor or back of house.

Burberry offers a creative and dynamic work environment with opportunities for professional growth and development. Employees are part of a global luxury brand known for its commitment to innovation and excellence.

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The company values diversity and inclusivity, treating all applications equally and recruiting based on skills and experience.