Burberry German-Speaking Customer Service Consultant

Leeds • UK

Wednesday, February 19, 2025

Burberry Limited, a quintessentially British luxury brand, is renowned for its iconic trench coats and innovative designs. As part of a global conglomerate, Burberry offers a dynamic work environment that fosters creativity and excellence. The company is committed to providing a unique and luxurious customer experience, ensuring that each interaction reflects the brand's heritage and values.

1. Deliver exceptional luxury customer service across multiple channels.
2. Take ownership of customer cases, ensuring timely updates and resolutions.
3. Maintain accurate records and systems for optimal customer follow-up.
4. Provide an elevated customer experience through expert product knowledge.
5. Act as a brand ambassador, offering styling advice and personalized solutions.
6. Cultivate long-term customer relationships through clienteling activities.
7. Manage a personal client book, ensuring regular, personalized communication.
8. Anticipate and understand customer needs, resolving service or product issues.
9. Utilize knowledge systems to suggest aftercare services and build loyalty.
10. Adhere to strict data protection policies while managing customer information.

1. Fluency in both German and English.

1. Passion for delivering exceptional customer service.
2. Strong verbal and written communication skills.
3. Ability to work collaboratively within a team.
4. Proactive initiative and positive attitude.
5. Resilience in handling challenging conversations.
6. Attention to detail and multitasking ability.
7. Excellent organizational skills.

Experience in customer service within the luxury fashion industry is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Burberry fosters a culture of innovation and excellence, encouraging employees to embody the brand's values of creativity and quality. The work environment is collaborative, dynamic, and supportive, with a focus on delivering unparalleled customer experiences.