Burberry Floor Supervisor

Burberry, a storied British luxury fashion house established in 1856, is renowned for its iconic trench coats and commitment to innovation and craftsmanship. As part of a global conglomerate of luxury brands, Burberry offers a dynamic and inclusive workplace where creativity and diversity are celebrated. The company is dedicated to fostering an environment that encourages personal and professional growth, while also championing sustainable luxury and community engagement.

1. Supervise and motivate sales associates to deliver exceptional customer experiences on the sales floor.
2. Act as a quality control supervisor to ensure memorable customer interactions.
3. Collaborate with associates to enhance selling skills and achieve sales goals and KPIs.
4. Lead a customer-focused team, providing coaching and feedback to ensure alignment with brand strategies.
5. Manage customer flow to ensure all clients receive excellent service.
6. Facilitate collaboration between sales associates, specialists, stock associates, and operations team.
7. Provide in-the-moment coaching and feedback after transactions and client interactions.
8. Develop and retain talented employees through recognition and performance reviews.
9. Deliver the Burberry Experience to customers when necessary.
10. Collaborate with store management to set goals and deliver performance feedback.
11. Resolve complex customer issues and escalate to management when needed.
12. Process post-void transactions and authorize promotional discounts in the absence of store management.
13. Drive the digital experience in-store and utilize digital resources for communication.
14. Understand and communicate business needs to elevate store performance.
15. Ensure adherence to company policies and procedures.
16. Assist with store opening and closing procedures.

1. 1-2 years of supervisory or management experience in retail sales.

1. Advanced knowledge of POS systems.
2. Proficiency with Apple mobile devices and digital tools.

1-2 years of supervisory or management experience in retail sales.

Expected base salary ranges from $27.00 to $31.00 per hour, with potential for commission earnings, discretionary bonuses, and incentive packages.

Comprehensive Company-sponsored benefit programs.

Burberry fosters a culture of creativity, diversity, and inclusivity, where employees are encouraged to bring their unique perspectives and skills. The company is committed to sustainable luxury and community engagement, providing a supportive environment for personal and professional development.