Burberry Department Manager

Venice • Italy

Wednesday, February 19, 2025

Burberry Limited, a quintessential British luxury fashion house, is renowned for its iconic trench coats and distinctive tartan pattern. As part of the global luxury conglomerate, Burberry is committed to innovation and sustainability, striving to redefine the future of luxury fashion. The brand fosters a dynamic and inclusive work environment, encouraging creativity and diversity among its employees.

1. Lead sales associates to enhance selling skills and achieve sales goals and KPIs.
2. Drive sales for assigned categories, collaborating with the Store Manager on sell-through and team training.
3. Coach and provide feedback to ensure the delivery of the Burberry Experience.
4. Manage customer flow to ensure exceptional service and no unattended clients.
5. Facilitate collaboration on the selling floor among sales associates, specialists, and operations team.
6. Conduct real-time coaching and post-transaction reviews with associates.
7. Collaborate with the Store Manager to develop and retain talented employees through performance reviews.
8. Integrate new employees into the business effectively.
9. Deliver the Burberry Experience to customers as needed.
10. Partner with Store Manager and Training to oversee Burberry Experience training.
11. Resolve complex customer issues and escalate to management when necessary.
12. Process post-void transactions and authorize discounts in the absence of store management.
13. Enhance the digital experience in-store and utilize digital tools for communication.
14. Communicate business needs and ideas to elevate the business.
15. Adhere to and enforce company policies and procedures.
16. Maintain a positive and harmonious work environment.
17. Assist with store opening and closing procedures.

1. Advanced knowledge of POS systems.
2. Proficiency in handling complex customer service issues.
3. Fluency in professional dialogue with clients and staff.
4. Experience with Apple mobile devices and digital tools.

1. Leadership and team management.
2. Customer service excellence.
3. Sales and performance coaching.
4. Digital communication and resource utilization.

3-5 years of supervisory or management experience in retail sales.

Burberry offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Burberry fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new possibilities. The company values diversity and inclusivity, creating a supportive environment where all employees can thrive.