Burberry Customer Service Consultant

Leeds • UK

Monday, March 2, 2026

Burberry, a distinguished name in the luxury fashion industry, is renowned for its commitment to creativity and innovation. Established in 1856, the brand has consistently pushed the boundaries of fashion while maintaining a strong focus on sustainability and community engagement. As part of its dynamic team, employees are encouraged to bring diverse skills and experiences to foster an environment where creativity thrives. Burberry is dedicated to being a force for good, driving industry change and championing its communities.

1. Deliver exceptional luxury customer service across all communication channels.
2. Take ownership of customer cases, ensuring timely resolution and updates.
3. Maintain accurate records and systems for optimal customer follow-up.
4. Provide an elevated customer experience through expert product knowledge and clienteling.
5. Act as a brand ambassador, styling and linking products to enhance customer satisfaction.
6. Foster long-term customer relationships through personalized clienteling activities.
7. Manage a personal client book, ensuring regular, meaningful interactions.
8. Anticipate and address customer needs with empathy and intuition.
9. Utilize knowledge systems to recommend aftercare services and build customer loyalty.
10. Ensure compliance with data protection policies and maintain up-to-date customer profiles.

1. Fluency in an additional language is advantageous but not mandatory.

1. Exceptional verbal and written communication skills.
2. Ability to work collaboratively in a team environment.
3. Proactive and positive attitude with resilience in challenging situations.
4. Strong organizational skills with attention to detail and multitasking ability.
5. Understanding of customer service needs and priorities.

Previous experience in a customer service role, preferably within the luxury sector, is desirable.

Employees enjoy a supportive work environment that encourages creativity and professional growth. Opportunities for skill development and career advancement are integral to the company culture.

Burberry fosters a culture of innovation and inclusivity, where diverse talents are celebrated and nurtured. The company is committed to sustainability and community engagement, making it a purpose-driven workplace.