Burberry Customer Service Consultant

Burberry, a venerated name in luxury fashion, has been at the forefront of innovation and creativity since its inception in 1856. As part of its commitment to excellence, Burberry fosters an environment where diverse talents can thrive, contributing to the brand's legacy of crafting sustainable luxury. The company is dedicated to driving industry change and supporting communities worldwide.

1. Deliver exceptional luxury customer service as the digital face of Burberry, addressing customer needs with precision and care.
2. Own each customer journey, providing personalized solutions that enhance brand loyalty.
3. Encourage customers to experience Burberry's style and quality through expert product knowledge.
4. Anticipate and address customer needs with empathy and specialist after-sales knowledge.
5. Cultivate relationships to enhance brand loyalty and contribute to increased sales revenue.
6. Manage customer interactions via phone, live chat, and email, including direct customer contact and support for flagship stores.
7. Contribute to the efficient operation of the customer service department and achieve contact center service level targets.
8. Utilize digital tools to ensure accurate administration and record-keeping in line with departmental protocols.
9. Adhere to Burberry's policies and procedures to minimize loss.
10. Perform additional duties as directed by management.

1. Fluency in English and proficiency in at least one additional language: French, German, Spanish, Portuguese, Russian, or Mandarin.
2. Demonstrable experience in a frontline customer service role, preferably in a contact center environment.

1. Exceptional verbal and written communication skills.
2. Genuine passion for delivering world-class customer service.
3. Strong problem-solving capabilities.
4. Ability to work collaboratively as part of a team.
5. Organizational skills and ability to multitask.
6. Proactive initiative and positive attitude.
7. Flexibility to work varied shifts.

Experience in a customer service role, ideally within a contact center, with a focus on luxury brands.

Burberry offers a dynamic work environment with opportunities for growth and development, along with a commitment to diversity and inclusion.

Burberry's workplace culture is rooted in creativity and innovation, fostering an inclusive environment where diverse talents can thrive. The company is values-driven, focusing on sustainability and community engagement, creating a supportive atmosphere for employees to excel.