Burberry Client Engagement Manager

Dubai • UAE

Wednesday, February 19, 2025

Burberry Limited, a distinguished name in luxury fashion, is renowned for its iconic trench coats and innovative designs. As part of a global leader in the fashion industry, Burberry offers a dynamic work environment that fosters creativity and excellence. The company is committed to maintaining its heritage while embracing modernity, providing employees with opportunities for growth and development within a prestigious brand.

1. Develop and implement the client engagement strategy for the Middle East and India, ensuring alignment with the EMEIA Client Engagement Director.
2. Collaborate with key stakeholders across merchandising, retail, marketing, and operations to ensure a comprehensive 360-degree approach.
3. Support the design and implementation of clienteling processes at the sub-regional level, ensuring consistency and effective use of clienteling tools in stores.
4. Implement and promote the Clienteling culture training program and Team Managers coaching program.
5. Develop and implement clienteling store tools, including outreach packs and reporting systems.
6. Oversee the sub-regional personal shopping business and foster partnerships with connectors and agencies.
7. Define and execute the events strategy and calendar, ensuring alignment with global guidelines and regional needs.
8. Analyze event effectiveness and lead continuous improvement initiatives.
9. Define and manage the annual events budget, including estimation and administrative processes.

1. Experience in client engagement or a related field within the luxury fashion industry.
2. Proven ability to work independently and manage projects effectively.
3. Familiarity with the Middle East market is advantageous.

1. Strong project management skills, including planning, organization, and execution.
2. Excellent presentation skills.
3. Commercial awareness and proactive attitude.
4. Ability to lead and collaborate with diverse teams.
5. Proficiency in Microsoft Office.

Relevant experience in client engagement, project management, or a related field within the luxury fashion industry.

Competitive benefits package including opportunities for professional development and career advancement within a prestigious luxury brand.

Burberry Limited prides itself on a culture of innovation and excellence, where creativity is nurtured, and employees are encouraged to contribute to the brand's legacy. The company values diversity and fosters an inclusive environment where all team members can thrive.