Burberry Client Engagement Assistant

Burberry is a British luxury house celebrated for its heritage outerwear, contemporary ready-to-wear, accessories and beauty. The brand combines craftsmanship and British design heritage with digital innovation and global retail operations, offering a client-focused, fast-paced environment for professionals in luxury retail.

1. Support client engagement activities for the store, including appointment booking, confirmations and timely follow-up communications.
2. Maintain and update the CRM with accurate client profiles, interaction histories and sales opportunities.
3. Deliver personalised communications via phone, email and messaging to nurture client relationships and drive repeat business.
4. Process sales administration tasks: order entry, invoicing, shipment tracking and returns in coordination with the sales team.
5. Coordinate VIP experiences, private viewings and in-store events in partnership with store leadership and visual merchandising.
6. Prepare regular clienteling and engagement reports, highlight actionable insights and monitor relevant KPIs.
7. Uphold strict client confidentiality and exercise discretion when handling high-net-worth clientele and sensitive information.
8. Provide operational support to the retail team as required, including stock checks and ensuring service standards.

1. Proven client-facing experience in luxury retail, hospitality or high-end service environments.
2. Excellent interpersonal and communication skills with polished telephone and written etiquette.
3. High level of organisation, attention to detail and ability to manage multiple priorities.
4. Demonstrated discretion and commitment to maintaining client confidentiality.
5. Willingness to work flexible hours, including weekends and evenings.
6. Basic numeracy and administrative competence.

1. Clienteling and relationship management
2. CRM systems and accurate data entry
3. Appointment scheduling and diary management
4. Order processing and sales administration
5. Microsoft Office (Excel, Outlook)
6. Verbal and written client communications
7. Reporting and KPI monitoring

1–2 years' experience in luxury retail, client services or concierge roles is preferred, ideally with direct exposure to CRM-driven clienteling and servicing high-value clientele.

High school diploma or equivalent; a tertiary qualification in retail, hospitality, business or communications is preferred.

Burberry blends respected British heritage with contemporary creativity and digital-first retailing. The workplace prioritises craftsmanship, client excellence and collaborative teamwork within a dynamic, customer-centric luxury environment.