Burberry Client Advisor

Burberry, a quintessentially British luxury brand, has been at the forefront of fashion since its inception in 1856. As part of its commitment to innovation and creativity, Burberry fosters an inclusive environment where diverse talents can thrive. The brand is renowned for its dedication to sustainable luxury, driving industry change, and supporting communities globally.

1. Meet and exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and passion for the brand, fostering a desire and love for Burberry.
3. Deliver luxury service with expertise in product, fashion, and styling.
4. Elevate the client experience by ensuring a great initial impression, discovering client needs, and maintaining relationships.
5. Efficiently follow-up and deliver after-sales services to clients.
6. Contribute to store operations by maintaining high luxury standards and supporting inventory management.
7. Adhere to company policies and maintain visual standards according to Burberry guidelines.
8. Foster teamwork and a positive work environment.
9. Build meaningful relationships with clients and work by appointment to provide personalized service.
10. Capture new luxury clients to grow the client book with a commercial mindset.
11. Drive client retention through regular contact and follow-up on sales or client requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Good understanding of store retail operations and competitor products.
5. Experience working as part of a team.

1. Fluency in local language; English proficiency is desirable.
2. Other language knowledge is desirable.
3. Confidence, curiosity, conviction, and care in client interactions.
4. Energetic, proactive, and self-motivated.
5. Detail-oriented and creative with a passion for selling.
6. Impeccable presentation and communication skills.
7. Results-driven with a commercial mindset.
8. Flexible, collaborative, and adaptable.

Previous experience in retail sales and clienteling is required.

Burberry offers an inclusive work environment with opportunities for professional growth and development. Employees are part of a global community committed to sustainable luxury and innovation.

Burberry's workplace culture is defined by creativity, inclusivity, and a commitment to sustainable luxury. Employees are encouraged to bring diverse skills and experiences, fostering a collaborative and innovative environment.