Burberry Client Advisor

Los Angeles • USA

Wednesday, February 19, 2025

Burberry Limited, a quintessential British luxury fashion house, is renowned for its iconic trench coats and innovative designs. As part of the global luxury conglomerate, Burberry is committed to creativity and sustainability, fostering an environment where diverse talents can thrive. The brand is dedicated to driving industry change and championing community engagement, making it a distinguished leader in the world of luxury fashion.

1. Meet and exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry with each interaction.
3. Provide luxury service and demonstrate expertise in product, fashion, and styling.
4. Follow the Client journey to elevate the Client experience in-store, ensuring a great initial impression and maintaining client relationships.
5. Efficiently follow-up and deliver after-sales services to clients.
6. Contribute to daily store operations, maintaining high luxury standards in both front and back of house.
7. Support inventory management, markdowns, and stockroom maintenance as required.
8. Adhere to company policies, guidelines, and procedures, maintaining visual standards according to Burberry guidelines.
9. Foster teamwork and a positive work climate.
10. Build meaningful relationships with clients, working by appointment to provide personalized service and promote loyalty.
11. Capture new luxury clients to grow the client book with a commercial objective mindset.
12. Drive client retention by ensuring regular contact and appropriate follow-up on sales or client requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clientelling.
3. Strong interest in fashion, art, and culture.
4. Strong product knowledge and good understanding of store retail operations.
5. Understanding of competitor products.
6. Experience working as part of a team.
7. Fluency in the local language; English proficiency is desirable.
8. Knowledge of additional languages is desirable.

1. Confidence, curiosity, conviction, and care.
2. Enjoys being part of a team.
3. Energetic, proactive, and self-motivated.
4. Detail-oriented and creative with a passion for selling.
5. Assertive with impeccable presentation and communication skills.
6. Results-driven with a commercial mindset.
7. Flexible, collaborative, and adaptable approach to work.

Previous experience in retail sales, particularly within the luxury fashion sector, is required.

Expected base salary ranges from $22.00 to $24.00 per hour, with potential commission earnings, discretionary bonuses, and incentive packages.

Comprehensive benefits package including Company-sponsored programs.

Burberry fosters a culture of creativity and innovation, encouraging a diverse range of talents to thrive. The company is values-driven, committed to sustainability, and acts as a force for good in the world, creating a supportive and dynamic workplace.