Burberry Client Advisor

London • UK

Sunday, March 1, 2026

Burberry, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of a global conglomerate, Burberry offers a dynamic and inclusive workplace where creativity and diversity are celebrated. The brand is dedicated to sustainable luxury and is a leader in driving industry change while championing community engagement.

1. Meet and exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and brand passion, creating desire and loyalty towards Burberry.
3. Provide luxury service with expertise in product, fashion, and styling.
4. Elevate client experience by following the Client journey: initial impression, client discovery, product expertise, and relationship maintenance.
5. Efficiently follow-up and deliver after-sales services.
6. Contribute to daily store operations, maintaining high luxury standards in both front and back of house.
7. Adhere to company policies, guidelines, and procedures, maintaining visual standards.
8. Foster teamwork and a positive work environment.
9. Build meaningful relationships with clients, working by appointment to provide personalized service.
10. Capture new luxury clients to expand the client book with a commercial mindset.
11. Drive client retention through regular contact and follow-up on sales or client requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Strong product knowledge and understanding of store retail operations.
5. Understanding of competitor products.
6. Experience working as part of a team.

1. Fluency in local language; English proficiency is desirable.
2. Other language knowledge is desirable.
3. Confidence, curiosity, conviction, and care.
4. Energetic, proactive, and self-motivated.
5. Detail-oriented and creative with a passion for selling.
6. Impeccable presentation and communication skills.
7. Results-driven with a commercial mindset.
8. Flexible, collaborative, and adaptable approach.

Previous experience in clienteling and a proven track record in delivering sales and exceeding targets are essential.

Burberry offers an inclusive and dynamic work environment with opportunities for personal and professional growth.

Burberry fosters a culture of creativity and diversity, encouraging employees to bring their unique skills and experiences to the table. The brand is committed to being a force for good, driving sustainable luxury and championing community engagement.