Burberry Client Advisor

Burberry, a quintessentially British luxury brand, is renowned for its innovative approach to fashion and commitment to sustainability. As part of its parent company, Burberry Group plc, the brand is dedicated to fostering creativity and diversity within its workforce. Burberry offers an inspiring environment where employees are encouraged to push boundaries and contribute to the brand's legacy of excellence.

1. Meet and exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and passion for the brand, creating desire and loyalty with each interaction.
3. Provide luxury service, demonstrating expertise in product knowledge, fashion, and styling.
4. Guide clients through the Client journey to enhance their in-store experience, from initial impression to sale closure.
5. Efficiently follow up and deliver after-sales services to clients.
6. Contribute to daily store operations, maintaining high luxury standards in both front and back of house.
7. Adhere to company policies, guidelines, and procedures, utilizing visual techniques to uphold Burberry's visual standards.
8. Foster teamwork and a positive work environment.
9. Build meaningful relationships with clients, working by appointment to provide personalized service and promote loyalty.
10. Capture new luxury clients to expand the individual and store client book with a commercial focus.
11. Drive client retention by maintaining regular contact and following up on sales or client requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Good understanding of store retail operations and competitor products.

1. Strong product knowledge.
2. Fluency in local language; English proficiency is desirable.
3. Confidence, curiosity, conviction, and care.
4. Energetic, proactive, and self-motivated.
5. Detail-oriented and creative with a passion for selling.
6. Impeccable presentation and communication skills.
7. Results-driven with a commercial mindset.
8. Flexible, collaborative, and adaptable approach to work.

Previous experience in a client-facing retail environment, preferably within the luxury sector, is required.

Burberry offers a dynamic work environment with opportunities for professional growth and development, as well as the chance to work with a globally recognized luxury brand.

Burberry fosters a culture of creativity and inclusivity, encouraging employees to bring their unique perspectives and talents to the table. The brand is committed to sustainability and driving positive change in the industry, providing a supportive and engaging workplace for its employees.