Burberry Client Advisor

London • UK

Wednesday, February 19, 2025

Burberry Limited, a quintessentially British luxury brand, is renowned for its innovative designs and commitment to quality since its inception in 1856. As part of the global luxury conglomerate, Burberry is dedicated to fostering creativity and driving sustainable luxury. The company offers a dynamic environment where diverse talents can flourish, contributing to its mission of being a force for good in the world.

1. Meet and exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry.
3. Provide luxury service with expert knowledge in product, fashion, and styling.
4. Elevate the client experience by following the Client journey: initial impression, discovery, product expertise, sale closure, and relationship maintenance.
5. Efficiently follow-up and deliver after-sales services to clients.
6. Contribute to daily store operations, maintaining high luxury standards in both front and back of house.
7. Adhere to company policies, guidelines, and procedures, maintaining visual standards according to Burberry guidelines.
8. Foster teamwork and a positive work climate.
9. Build meaningful relationships with clients, working by appointment to provide personalized service and promote loyalty.
10. Capture new luxury clients to grow the client book with a commercial objective mindset.
11. Drive client retention by ensuring regular contact and appropriate follow-up on sales or client requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Good understanding of store retail operations and competitor products.

1. Strong product knowledge.
2. Fluent in local language; English proficiency is desirable.
3. Other language knowledge is desirable.
4. Confidence, curiosity, conviction, and care.
5. Energetic, proactive, and self-motivated.
6. Detail-oriented and creative with a passion for selling.
7. Impeccable presentation and communication skills.
8. Results-driven with a commercial mindset.
9. Flexible, collaborative, and adaptable approach.

Previous experience in retail sales, particularly in luxury fashion, with a focus on clienteling and relationship building.

Burberry offers a supportive work environment with opportunities for professional growth and development, along with a commitment to diversity and inclusion.

Burberry fosters a culture of creativity, innovation, and inclusivity, encouraging employees to thrive and contribute to the brand's legacy of excellence. The company values teamwork and a positive work climate, promoting a collaborative and adaptable approach to work.