Burberry Client Advisor

Burberry, a quintessentially British luxury fashion house, is renowned for its innovative designs and commitment to quality. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment that fosters creativity and professional growth. The brand is dedicated to sustainability and community engagement, making it a forward-thinking employer in the luxury sector.

1. Achieve and surpass individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and passion for the Burberry brand, fostering a desire and appreciation for its products.
3. Provide a luxury service with expert knowledge in product, fashion, and styling.
4. Elevate the client experience by ensuring a memorable initial impression and maintaining relationships post-sale.
5. Efficiently manage after-sales services and client follow-ups.
6. Contribute to store operations by upholding luxury standards, managing inventory, and maintaining visual standards.
7. Build and maintain meaningful client relationships, promoting loyalty and repeat purchases.
8. Capture new clients to expand the store's client book with a focus on commercial objectives.
9. Drive client retention through regular contact and follow-up on sales and requests.

1. Proven track record in achieving sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Comprehensive product knowledge and understanding of retail operations.
5. Familiarity with competitor products.

1. Fluency in the local language; proficiency in English is desirable.
2. Additional language skills are advantageous.
3. Confidence, curiosity, conviction, and care in client interactions.
4. Energetic, proactive, and self-motivated.
5. Detail-oriented with a passion for selling.
6. Assertive with excellent presentation and communication skills.
7. Results-driven with a commercial mindset.
8. Flexible, collaborative, and adaptable.

Experience in a retail sales environment, particularly in luxury fashion, with a focus on client engagement and service.

Burberry offers a supportive and inclusive work environment, opportunities for professional growth, and a commitment to sustainability and community engagement.

Burberry's culture is rooted in creativity and innovation, encouraging diverse perspectives and fostering a collaborative and inclusive atmosphere. The brand values sustainability and community involvement, aligning its operations with these principles.