Burberry Client Advisor

Hong Kong • China

Wednesday, February 19, 2025

Burberry Limited, a storied British luxury fashion house established in 1856, is renowned for its innovative designs and commitment to quality. As part of a global conglomerate, Burberry is dedicated to fostering creativity and diversity, offering an environment where individuals from varied backgrounds can thrive. The brand is committed to sustainable luxury and driving positive change within the industry and communities.

1. Exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and passion for the Burberry brand, fostering desire and loyalty.
3. Deliver luxury service with expertise in product, fashion, and styling.
4. Enhance the client experience by following the Client journey: initial impression, discovery, product expertise, and closing sales.
5. Efficiently manage after-sales services and client follow-ups.
6. Contribute to store operations, maintaining high luxury standards in both front and back of house.
7. Adhere to company policies and maintain visual standards according to Burberry guidelines.
8. Foster teamwork and a positive work environment.
9. Build and maintain meaningful relationships with clients, working by appointment to provide personalized service.
10. Expand the client book by capturing new luxury clients and driving retention through regular contact and follow-up.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Good understanding of store retail operations and competitor products.
5. Experience working as part of a team.

1. Fluency in local language; English proficiency is desirable.
2. Confidence, curiosity, conviction, and care.
3. Energetic, proactive, and self-motivated.
4. Detail-oriented and creative with a passion for selling.
5. Impeccable presentation and communication skills.
6. Results-driven with a commercial mindset.
7. Flexible, collaborative, and adaptable.

Previous experience in clienteling and a proven track record in sales.

Burberry offers a dynamic and inclusive work environment, fostering personal and professional growth within the luxury fashion industry.

Burberry champions a culture of creativity and inclusivity, encouraging a collaborative and innovative work environment. The brand is committed to sustainability and community engagement, driving positive change in the luxury fashion industry.