Burberry Client Advisor

Burberry, a quintessentially British luxury fashion brand, has been a beacon of innovation and craftsmanship since its inception in 1856. As part of the global luxury conglomerate, Burberry offers a dynamic and inclusive work environment that fosters creativity and excellence. The brand is committed to sustainability and community engagement, making it a leader in the industry.

1. Meet and exceed individual and store sales targets and other commercial KPIs.
2. Inspire clients through storytelling and a passion for the brand, creating desire and loyalty with each interaction.
3. Provide luxury service and demonstrate expertise in product knowledge, fashion, and styling.
4. Guide clients through the store experience, ensuring a positive initial impression and maintaining relationships post-sale.
5. Efficiently follow-up and deliver after-sales services.
6. Contribute to daily store operations, maintaining high luxury standards in both front and back of house.
7. Adhere to company policies and maintain visual standards according to Burberry guidelines.
8. Foster teamwork and a positive work environment.
9. Build meaningful relationships with clients, working by appointment to provide personalized service.
10. Capture new luxury clients to grow the client book with a commercial mindset.
11. Drive client retention through regular contact and follow-up on sales or client requests.

1. Proven track record in delivering sales and exceeding targets.
2. Previous experience in clienteling.
3. Strong interest in fashion, art, and culture.
4. Strong product knowledge and understanding of store retail operations.
5. Understanding of competitor products.
6. Experience working as part of a team.
7. Fluency in the local language; English proficiency is desirable. Knowledge of Chinese is a plus.
8. Other language knowledge is desirable.

1. Confidence, curiosity, conviction, and care.
2. Enjoys being part of a team.
3. Energetic, proactive, and self-motivated.
4. Detail-oriented and creative with a passion for selling.
5. Assertive with impeccable presentation and communication skills.
6. Results-driven with a commercial mindset.
7. Flexible, collaborative, and adaptable approach to work.

Proven experience in a luxury retail environment with a focus on client engagement and sales.

Burberry offers a competitive benefits package, including opportunities for professional development and advancement within the company.

Burberry fosters a culture of creativity and innovation, encouraging employees from diverse backgrounds to thrive. The company is values-driven, committed to sustainability, and acts as a force for good in the world.