Bvlgari Store Manager

London • UK

Tuesday, April 29, 2025

Bulgari, a prestigious brand within the Watches & Jewellery division, is renowned for its exquisite craftsmanship and luxurious offerings. As part of a larger conglomerate, Bulgari benefits from a rich heritage and a global presence, providing employees with unparalleled opportunities for growth and development within the luxury sector.

1. Oversee boutique operations to achieve sales targets and service KPIs, dedicating significant time on the sales floor with team and clients.
2. Develop and implement action plans based on mystery shopping and Voice of the Client results.
3. Proactively recruit new customers and create events to generate business opportunities.
4. Engage sales teams in social events and nurture client relationships through database activities.
5. Address client concerns to ensure satisfaction is restored.
6. Coach sales team to deliver unique shopping experiences and provide feedback.
7. Collaborate with Sales Trainers on training plans and ensure team participation in sessions.
8. Maintain store environment, manage stock efficiently, and ensure adherence to company norms.
9. Promote a frictionless client experience through digital tools and processes.
10. Ensure strong market knowledge including competition, events, and pricing.

1. Minimum 3 years of experience in a similar role within the luxury retail sector.

1. Proficiency in store procedures and digital processes.
2. Strong knowledge of the luxury business and competition.
3. Business acumen and client satisfaction focus.
4. Managerial effectiveness and integrity.
5. Ability to drive change and engage proactively.

A minimum of 3 years in a managerial position within the luxury retail industry is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development.

Bulgari fosters a culture of excellence, innovation, and luxury, encouraging employees to deliver exceptional service and embrace change. The brand values integrity, trust, and a proactive approach to business.