Bvlgari Store Manager

Bulgari, a distinguished name in the luxury watches and jewelry sector, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Bulgari offers a dynamic and prestigious environment, fostering growth and creativity within the luxury industry.

1. Manage the boutique to achieve sales targets and store KPIs, ensuring a significant presence with the sales team and clients.
2. Develop and implement action plans based on mystery shopper visits and client feedback.
3. Proactively recruit new clients and create events to generate new business opportunities.
4. Engage in social activities and encourage sales team participation.
5. Cultivate ongoing relationships with clients through in-store and external events based on client data.
6. Address client concerns and complaints, ensuring satisfaction standards are met.
7. Guide the sales team in delivering a unique and memorable shopping experience, focusing on customer-centricity, storytelling, and service excellence.
8. Observe sales interactions and provide feedback to develop the team through structured one-on-one meetings.
9. Collaborate with the training team to develop and implement training plans, ensuring team participation in courses to enhance knowledge in various areas.
10. Oversee store maintenance, safety, operations, product assortment, and visual merchandising, ensuring adherence to uniform and grooming standards.
11. Manage inventory efficiently according to KPIs and propose corrective measures.
12. Ensure correct execution of company procedures and policies, including discounts.
13. Support the development of a seamless client experience through digital tools and processes.
14. Encourage store-wide participation in new omnichannel activities and drive change in store mindset.
15. Maintain deep understanding of the brand's positioning, activities, and marketing within the local market.
16. Stay informed about competitors, activities, products, and pricing in the relevant market.

1. Minimum of 5 years of experience in a similar role within the luxury retail sector.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal skills.
3. Proficiency in client relationship management.
4. Ability to develop and implement strategic plans.
5. Knowledge of inventory management and visual merchandising.
6. Familiarity with digital tools and omnichannel strategies.

A minimum of 5 years of experience in luxury retail management is required.

Bulgari offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury sector.

Bulgari fosters a culture of excellence, creativity, and innovation, providing a supportive and inspiring environment for its employees. As part of LVMH, Bulgari is committed to nurturing talent and encouraging professional growth.