Bvlgari Sales Training Manager

Bulgari, a prestigious name in the luxury sector, is renowned for its exquisite watches and jewelry. As part of the esteemed LVMH group, Bulgari benefits from a rich heritage of craftsmanship and innovation. The brand is committed to excellence and offers a dynamic work environment where creativity and luxury converge.

1. Develop and execute operational strategies to achieve sales and profitability targets.
2. Monitor B-Learn platform completion rates to ensure all staff complete required training.
3. Analyze KPIs and implement action plans to capture growth opportunities.
4. Deploy sales training to store managers, sales teams, and travel retail teams on selling skills and product knowledge.
5. Engage and develop store managers and teams on commercial training topics.
6. Define and organize training programs, including audience selection, scheduling, and venue arrangements.
7. Adapt corporate training content for local execution as needed.
8. Organize and deliver onboarding programs for new Client Advisors and Store Managers.
9. Identify and develop in-store ambassadors through dedicated training plans.
10. Develop action plans based on Mystery Shopping, Voice of the Client, and Net Promoter Score insights.
11. Provide on-the-spot coaching and support to store personnel, with frequent travel required.
12. Identify training needs and recommend improvements to optimize training tools.
13. Support Store Managers in becoming effective team leaders.
14. Participate in corporate train-the-trainer sessions.

1. Bachelor's degree in Business, Education, or a related field.

1. Strong analytical, organizational, and leadership skills.
2. Excellent communication and interpersonal skills.
3. Observation, feedback, and on-the-job training capabilities.
4. Organization and planning skills.
5. Negotiation skills.
6. Knowledge of the luxury market and competitors.
7. Fluency in Japanese; English communication skills are a plus.

A minimum of 5 years of experience as a trainer in a luxury maison, such as LVMH, with a proven track record in creating and delivering onboarding training programs. Alternatively, significant management experience within a luxury maison similar to Bulgari, with the ability to conduct effective field training.

Bachelor's degree in Business, Education, or a related field.

Competitive benefits package, including opportunities for career advancement within a global luxury brand.

Bulgari fosters a culture of innovation and excellence, where employees are encouraged to think entrepreneurially and focus on delivering exceptional client experiences. The brand values integrity, trust, and a growth mindset, promoting a collaborative and team-oriented environment.