Bvlgari Sales Supervisor

Monterrey • Mexico

Wednesday, October 1, 2025

Bulgari, a distinguished brand within the luxury conglomerate LVMH, is renowned for its exquisite craftsmanship and timeless elegance in the realm of watches and jewelry. As part of LVMH, Bulgari offers unparalleled opportunities for career growth and development within the luxury sector, fostering an environment that values creativity, innovation, and excellence.

1. Achieve CRM objectives by training and coaching the boutique team to deliver exceptional customer service.
2. Assist the Store Manager and Sales Administrator in all operational and administrative tasks.
3. Ensure each Sales Advisor meets their sales targets through coaching and developing sales techniques and clienteling strategies.
4. Support the Store Manager in personnel management, including scheduling, coordinating vacations, and attending meetings in the Manager's absence.
5. Act as the second-in-command in the boutique, addressing and resolving issues, following up on tasks, and proposing improvements.
6. Provide support to the sales team in handling delicate customer situations or compliance matters within the boutique.
7. Manage and coordinate the morning setup of the store, ensuring execution of visual merchandising guidelines and accuracy of daily inventory counts.
8. Communicate effectively with the Store Manager to jointly identify potential events.

1. Minimum of 3 years of experience supervising staff.
2. Minimum of 5 years of experience in the luxury sector, preferably in jewelry and watches.
3. Ability to commit to up to 37.5 hours per week.
4. Ability to lift up to 11 kilograms (25 pounds).
5. Proficiency in Microsoft Office programs: Excel, Word, PowerPoint, and ability to gain expertise in store operation applications (Beanstore, Sales Force, SAP).
6. Excellent communication and teamwork skills.
7. Demonstrated experience in luxury customer service.
8. Hands-on experience with luxury products (presentation and sales).
9. Adaptable nature, entrepreneurial spirit, and technological savvy.
10. Fluency in conversational English is essential. Additional languages are a plus.

1. Leadership
2. Coaching and Mentoring
3. Excellence in Customer Service
4. Sales Management
5. Problem Solving
6. Communication (Written and Verbal)
7. Organizational Skills
8. Attention to Detail

Minimum of 3 years supervising staff and 5 years in the luxury sector, preferably in jewelry and watches.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within the LVMH group.

Bulgari fosters a culture of excellence, innovation, and luxury. As part of the LVMH family, the brand emphasizes creativity and craftsmanship, providing a dynamic and inspiring work environment where employees are encouraged to grow and excel.