Bvlgari Sales Administrator

Bulgari, a distinguished name in the luxury sector, is renowned for its exquisite creations inspired by Roman heritage, characterized by extraordinary colored gemstones and innovative designs. As part of the LVMH conglomerate, Bulgari offers a unique opportunity to work within a prestigious environment that values excellence and innovation.

1. Oversee back-office operations, including data entry into designated software systems.
2. Manage product receiving at stores, ensuring accuracy between physical items received and corresponding invoices.
3. Address discrepancies or issues with incorrectly received products in collaboration with Commercial Company Administration.
4. Supervise store stock levels, storage management, and coordinate all inventory-related activities such as cycle counts, quarterly inventories, and annual audits.
5. Conduct after-sales service tasks, including managing repairs, liaising with repair centers, organizing shipments for repairs, and maintaining communication flow regarding item repair status.
6. Handle tagging processes associated with all items from receipt to repricing.
7. Serve as the point of contact for IT/system suppliers for hardware/software malfunctions or damages.
8. Coordinate with suppliers regarding any store maintenance concerns and provide timely updates to the Store Manager.
9. Assist sales staff throughout the entire sales process from client reception to finalizing payments and packaging.
10. Understand VAT processes and procedures relevant to sales operations.
11. Assist with e-commerce related tasks including shipping coordination, product labeling, and packaging.
12. Oversee administrative functions for marketing events and exhibitions, ensuring alignment with company standards.
13. Coordinate new admin processes to be implemented, acting as a referent for inventories, adjustments, inversions, and mini stock counts.

1. Minimum of 3 years' experience in a comparable position within the luxury product sales industry.

1. In-depth knowledge of the luxury business sector.
2. Proficient selling skills tailored for luxury goods.
3. Familiarity with store procedures and operational processes within a luxury retail context.
4. Expertise in CRM techniques and tools utilized within the luxury retail industry.
5. Proficiency in store operation applications such as Beanstore, Gemini CRM systems, SAP, and Excel.
6. Strong customer orientation with an emphasis on providing exceptional service experiences.
7. Demonstrated flexibility capable of adapting to evolving business needs.
8. Unwavering integrity and trustworthiness reflecting Bulgari's values.
9. Excellent communication skills that facilitate clear and effective exchanges with both customers and colleagues.

The successful candidate will have 3–5 years' experience in a comparable position either at Bulgari or another company specializing in luxury product sales.

Bulgari offers a comprehensive benefits package, including opportunities for career advancement within the luxury retail sector.

Bulgari fosters a culture of excellence and innovation, deeply rooted in its Roman heritage. The workplace environment is driven by a commitment to achieving full customer satisfaction and nurturing a team spirit that supports professional growth and development.