Bvlgari Retail Excellence Specialist

Rome • Italy

Thursday, March 6, 2025

Bulgari, a prestigious name in the luxury watches and jewellery sector, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation. As a leading brand, Bulgari offers a dynamic and enriching work environment that fosters creativity and professional growth.

1. Oversee global retail performance and client experience indicators by managing retail KPIs.
2. Conduct quarterly performance reviews in collaboration with the CRM Department and share results with markets.
3. Track the impact of training initiatives and monitor sales training and ambassadorship incentives.
4. Support the department in managing projects that enhance and enrich the in-store client experience.
5. Participate in cross-departmental task forces to bring a retail perspective and elevate Bulgari's service.
6. Ensure seamless coordination with external agencies, consultants, and stakeholders.
7. Coordinate markets and local sales training teams to collect relevant materials and information.
8. Support the management of the 'Voice of the Team' project, including supplier management, questionnaire creation, surveys collection, and sharing insights with stakeholders.
9. Collect and share best practices with markets to align department activities with local priorities.
10. Coordinate onboarding experiences for new retail team members worldwide.
11. Support the department in coordinating all projects, tracking milestones, budget, and calendars.

1. At least 2-3 years in similar positions, with project management and reporting experience

1. Proficiency in MS Office, particularly Excel and PowerPoint
2. Ability to use Canva
3. Proficiency in English
4. Agility
5. Organisational skills
6. Ability to multi-task
7. Proactive approach
8. Curiosity and open-mindedness

Minimum 3 years in a similar role, with a focus on project management and reporting.

The position offers a vibrant work environment in a globally recognized luxury brand, with opportunities for professional development and networking within the LVMH group.

Bulgari fosters a culture of excellence, innovation, and collaboration, encouraging employees to bring their unique perspectives and skills to the table. The company values agility, curiosity, and a proactive approach, creating a supportive environment for professional growth.