Bvlgari Private Client Relationship Associate Manager

Dubai • UAE

Monday, April 21, 2025

Bulgari, a prestigious name in the luxury watches and jewellery sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed LVMH group, Bulgari offers a dynamic and opulent work environment, fostering innovation and excellence across its global operations. The brand is committed to cultivating a diverse and inclusive workplace where creativity and luxury converge.

1. Act as a passionate Brand Ambassador, embodying the Bulgari dream and fostering desire for the brand.
2. Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with local and regional teams.
3. Build and nurture long-term, trust-based relationships with top clients, offering exclusive and personalized experiences.
4. Drive client retention, elevate engagement, and maximize the development of existing top clients.
5. Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.
6. Utilize CRM tools effectively to ensure accurate and qualitative client data sharing.
7. Maximize brand touchpoints to enhance prospect and client engagement.
8. Collaborate with stakeholders to define and implement strategic client engagement initiatives.
9. Provide proactive feedback on past client initiatives for continuous improvement.
10. Identify and express training and coaching needs related to client relationship management.
11. Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.
12. Share best practices to enhance overall client engagement strategies.
13. Contribute to defining high-end sales objectives with Country, Retail, and Store Directors.
14. Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.
15. Lead the sales journey by creating a compelling and personalized experience.
16. Maintain client excitement post-sale by ensuring seamless logistics and administrative follow-ups.
17. Uphold the brand’s ethics and policies in all interactions and transactions.
18. Manage after-sales concerns with professionalism and efficiency.
19. Work closely with internal stakeholders to enhance high-end client engagement.
20. Leverage all brand touchpoints to strengthen client relationships.
21. Utilize digital tools to enhance the client experience.
22. Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.
23. Share best practices to refine high-end sales strategies.

1. Minimum 10 years of experience in luxury client relationship management or a related field.

1. Clienteling and relationship building with UHNW individuals.
2. Strong social intelligence and etiquette.
3. Ability to build strong relationships with clients and their entourage.
4. Mastery of conversation and social expressiveness.
5. Confidence in engaging with successful, influential individuals.
6. Strategic and structured approach to networking and prospecting.
7. Proficiency in using CRM tools and social media for client engagement.
8. Strong business acumen and entrepreneurial mindset.
9. Results-driven with a focus on revenue growth.

A minimum of 10 years in luxury client relationship management or a related field is required.

Bulgari offers a comprehensive benefits package, including opportunities for career advancement, professional development, and a vibrant work environment.

Bulgari prides itself on a culture of luxury, innovation, and excellence. The brand fosters an environment where creativity thrives, and employees are encouraged to push the boundaries of traditional luxury. As part of the LVMH group, Bulgari is committed to diversity, inclusion, and sustainability, ensuring a workplace where all employees can excel.