Bvlgari Private Client Relationship Associate Manager

Dubai • UAE

Friday, March 21, 2025

Bulgari, a prestigious name in the luxury watches and jewellery sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH Group, Bulgari benefits from the extensive resources and global reach of this leading luxury conglomerate, offering unparalleled opportunities for career growth and development within the industry.

1. Act as a passionate Brand Ambassador, embodying the Bulgari dream and fostering desire for the brand.
2. Strategically develop and manage a portfolio of top clients, leveraging data analysis in collaboration with the local/regional HE Manager & Client Development teams.
3. Build and nurture long-term, trust-based relationships with top clients, offering exclusive, seamless, and personalized experiences.
4. Drive client retention, elevate engagement, and maximize the development of existing top clients.
5. Proactively scout, network, identify, and convert new high-potential prospects into long-term clients.
6. Utilize CRM tools effectively, ensuring a 360° approach to accurate and qualitative client data sharing.
7. Maximize brand touchpoints—stores, pop-ups, events, and third-party venues—to enhance prospect and client engagement.
8. Collaborate with stakeholders across Corporate, Subsidiary, and Store levels to define and implement strategic client engagement initiatives.
9. Provide proactive feedback on past client initiatives, contributing insights for continuous improvement.
10. Identify and express training and coaching needs related to client relationship management.
11. Continuously enrich knowledge of luxury, art, and culture to offer clients valuable insights.
12. Share best practices to enhance overall client engagement strategies.
13. Contribute to defining high-end sales objectives in collaboration with Country, Retail, and Store Directors.
14. Anticipate client needs, mobilize internal teams, and ensure a seamless high-end sales process.
15. Lead the sales journey by creating a compelling and personalized experience.
16. Maintain client excitement post-sale by ensuring seamless logistics, customs, and administrative follow-ups.
17. Uphold the brand’s ethics and policies in all interactions and transactions.
18. Manage after-sales concerns with professionalism and efficiency.
19. Work closely with internal stakeholders at Corporate, Subsidiary, and Store levels to enhance high-end client engagement.
20. Leverage all brand touchpoints to strengthen client relationships.
21. Utilize digital tools such as live streaming, remote sales, and augmented reality to enhance the client experience.
22. Provide valuable feedback on assortment, tools, processes, and overall client experience improvements.
23. Share best practices to refine high-end sales strategies.

1. Minimum 10 years of relevant experience in luxury client relationship management.

1. Clienteling & Relationship Building
2. Networking & Prospecting
3. Entrepreneurial Mindset & Business Acumen
4. Strong social intelligence and etiquette
5. Proficiency in using CRM tools
6. Ability to engage with UHNW individuals
7. Mastery of the art of conversation
8. Confidence in engaging with influential individuals
9. Proficiency in using social media for client scouting

Minimum 10 years of relevant experience in luxury client relationship management.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Bulgari fosters a culture of excellence and innovation, where employees are encouraged to push boundaries and explore new ideas. The company values diversity and inclusivity, creating a dynamic and supportive environment where creativity and collaboration thrive.