Bvlgari IS&T CRM & Clienteling Expert

Bulgari, a distinguished name in the luxury sector, is renowned for its exquisite craftsmanship and innovative designs in watches and jewellery. As part of the esteemed LVMH Group, Bulgari benefits from the vast resources and global reach of one of the world's leading luxury conglomerates, offering unparalleled opportunities for career growth and development.

1. Lead the design, governance, and continuous enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem.
2. Act as the main IT counterpart for business stakeholders, ensuring seamless integration of Salesforce Service Cloud and Marketing Cloud.
3. Manage end-to-end IT initiatives, ensuring on-time and on-budget delivery.
4. Supervise application support and enhancements in collaboration with external partners.
5. Partner with retail, CRM, marketing, Care, Customer Service, and digital teams to translate business requirements into effective Salesforce solutions.
6. Coordinate with system integrators and technology providers to ensure accountability, performance, and adherence to IT and security standards.
7. Stay informed of Salesforce ecosystem innovations and clienteling best practices in luxury retail.
8. Maximize customer insights and enable a 360° view of high-value clients to drive loyalty and retention.

1. Minimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion, or consumer goods.
2. Proven expertise in Salesforce Service Cloud and Marketing Cloud.
3. Strong background in program/project management.
4. Experience in application maintenance and governance.
5. Familiarity with clienteling processes and CRM-driven personalization.
6. Solid understanding of data integration, CRM ecosystems, and omnichannel retail processes.
7. Proficiency in English; French is a plus.
8. Availability to travel.

1. Ability to connect IT initiatives with business priorities and customer engagement.
2. Strong interpersonal skills for building effective relationships.
3. Capacity to translate data into actionable insights.
4. Pragmatic approach to solution delivery.
5. Comfort operating in a fast-paced, cross-functional, and international environment.
6. Clear and structured communication skills.

Minimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion, or consumer goods.

The role offers a hybrid working mode, combining remote and in-office work, providing flexibility and work-life balance.

Bulgari fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve their full potential. As part of the LVMH Group, the company values diversity, creativity, and sustainability, offering a dynamic and inclusive workplace.