Bvlgari IS&T CRM & Clienteling Expert

Bulgari, a prestigious name in the luxury fashion industry, is part of the renowned LVMH conglomerate, which is synonymous with elegance and innovation. As an employer, Bulgari offers a dynamic and sophisticated work environment, fostering creativity and excellence in every aspect of its operations.

1. Lead the design, governance, and enhancement of clienteling, customer service, and after-sales solutions within the Salesforce ecosystem.
2. Act as the primary IT liaison for business stakeholders, ensuring seamless integration of Salesforce Service Cloud and Marketing Cloud.
3. Manage end-to-end IT initiatives, including requirements gathering, planning, execution, testing, and rollout, ensuring timely and budget-conscious delivery.
4. Oversee application support and enhancements in collaboration with external partners, maintaining service quality and continuous improvements.
5. Collaborate with retail, CRM, marketing, customer service, and digital teams to translate business requirements into effective Salesforce solutions.
6. Coordinate with system integrators and technology providers to ensure accountability, performance, and adherence to IT and security standards.
7. Stay informed of Salesforce ecosystem innovations and clienteling best practices in luxury retail to recommend future improvements.
8. Ensure clienteling tools maximize customer insights and enable a comprehensive view of high-value clients, enhancing loyalty and retention.

1. Minimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion, or consumer goods.
2. Proven expertise in Salesforce Service Cloud and Marketing Cloud, with a solid understanding of solution configuration and customization.
3. Strong background in program/project management, with the ability to manage multiple initiatives and stakeholders across regions.
4. Experience in application maintenance and governance, coordinating internal and external resources.
5. Familiarity with clienteling processes, including customer service, Care, and CRM-driven personalization.
6. Solid understanding of data integration, CRM ecosystems, and omnichannel retail processes.
7. Proficiency in English; French is a plus.
8. Availability to travel.

1. Ability to connect IT initiatives with business priorities and customer engagement.
2. Strong interpersonal skills to build effective relationships with stakeholders and vendors.
3. Capacity to translate data into actionable insights and improvements.
4. Pragmatic approach to solution delivery, balancing technical and business needs.
5. Comfortable operating in a fast-paced, cross-functional, and international environment.
6. Clear and structured communication skills, engaging both technical and non-technical stakeholders.

Minimum 5 years of relevant experience in IT solutions delivery.

Bulgari offers a hybrid working mode, allowing flexibility and a balance between professional and personal commitments.

Bulgari fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve greatness. The company values diversity and collaboration, creating a vibrant and inclusive workplace.