Bvlgari IS&T CRM & Clienteling Expert

Rome • Italy

Friday, October 24, 2025

Bulgari, a distinguished name in the luxury watches and jewelry sector, is renowned for its exquisite craftsmanship and innovative designs. As part of the prestigious LVMH Group, Bulgari offers unparalleled career opportunities within a global network of luxury brands, fostering a culture of excellence and creativity.

1. Lead the design, governance, and enhancement of clienteling and customer service solutions within the Salesforce ecosystem.
2. Serve as the primary IT liaison for business stakeholders, ensuring seamless integration of Salesforce Service Cloud and Marketing Cloud.
3. Manage end-to-end IT initiatives, including requirements gathering, planning, execution, testing, and rollout, ensuring timely and budget-conscious delivery.
4. Oversee application support and enhancements in collaboration with external partners, ensuring service quality and continuous improvement.
5. Collaborate with retail, CRM, marketing, and digital teams to translate business requirements into effective Salesforce solutions.
6. Coordinate with system integrators and technology providers, ensuring adherence to IT and security standards.
7. Stay informed on Salesforce ecosystem innovations and clienteling best practices to recommend future improvements.
8. Maximize customer insights through clienteling tools to drive loyalty and retention.

1. Minimum 6–7 years of professional experience in IT solutions delivery, preferably within luxury retail, fashion, or consumer goods.
2. Proven expertise in Salesforce Service Cloud and Marketing Cloud.
3. Strong background in program/project management with the ability to manage multiple initiatives across regions.
4. Experience in application maintenance and governance, coordinating internal and external resources.
5. Familiarity with clienteling processes and CRM-driven personalization.
6. Solid understanding of data integration, CRM ecosystems, and omnichannel retail processes.
7. Proficiency in English; French is a plus.
8. Availability to travel.

1. Ability to connect IT initiatives with business priorities and customer engagement.
2. Strong interpersonal skills for building relationships with stakeholders and vendors.
3. Capacity to translate data into actionable insights.
4. Pragmatic approach to solution delivery.
5. Comfort operating in a fast-paced, cross-functional, and international environment.
6. Clear and structured communication skills.

Minimum 5 years of experience in IT solutions delivery, with a focus on Salesforce Service Cloud and Marketing Cloud.

Bulgari offers a dynamic work environment with opportunities for professional growth within the LVMH Group, along with competitive benefits and the chance to work with a globally recognized luxury brand.

Bulgari fosters a culture of innovation and excellence, encouraging creativity and collaboration across its global network. As part of the LVMH Group, employees benefit from a rich heritage of luxury and craftsmanship, with opportunities for cross-brand collaboration and career advancement.