Bvlgari High-End Client Experience & Engagement Project Manager

Bulgari, a renowned name in the luxury watches and jewelry sector, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Bulgari is committed to excellence, innovation, and the cultivation of talent within a dynamic and inspiring environment.

1. Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles.
2. Contribute to the design, planning, and coordination of exclusive high-end client experiences.
3. Identify and leverage client development opportunities to delight clients, ensuring activations at key moments and locations.
4. Collaborate on the development of gifting programs for high-value clients.
5. Oversee the annual targets of the Client Journey plan by market and follow up with those who have not updated their activations.
6. Collaborate with internal stakeholders such as CRM, Marketing, Heritage, and Product Business Units to ensure elevated and consistent clienteling across touchpoints.
7. Monitor competitors’ activities related to client experiences and provide insights to enhance strategies.
8. Coordinate budget and contracts management.

1. University degree in Business Management or a related field.
2. 6-7 years of working experience in a luxury environment.
3. Fluency in Italian and English; other languages are a plus.

1. Planning and Project Management capability; related certification is a plus.
2. Good relational and communication skills.
3. Client-centric mindset with a collaborative and solution-oriented attitude.
4. Cultural sensitivity.
5. Business awareness.
6. Planning and organization.
7. Attention to detail.
8. Adaptability and eagerness to learn.

Minimum 5 years of experience in a luxury environment.

University degree in Business Management or a related field.

Bulgari offers a comprehensive benefits package, including opportunities for career advancement, professional development, and the chance to work within a prestigious luxury brand.

Bulgari fosters a culture of innovation, collaboration, and excellence, encouraging employees to contribute to the brand's legacy of luxury and sophistication. The work environment is dynamic, with a strong emphasis on client-centric strategies and cultural sensitivity.