Bvlgari German-Speaking Customer Service Representative

Dublin • Ireland

Thursday, April 3, 2025

Bulgari, a prestigious brand within the luxury market, is renowned for its exquisite designs in jewelry, watches, perfumes, and accessories. As part of the LVMH Group, Bulgari upholds the highest standards of quality and excellence. With a global presence in over 250 exclusive stores, the brand is committed to delivering unparalleled customer experiences. The Dublin office serves as a key hub for Bulgari's Worldwide Logistic and Supply Chain Centre, employing over 170 dedicated professionals.

1. Identify and generate sales leads through upselling and cross-selling.
2. Maintain and build strong client relationships, ensuring a personalized service.
3. Deliver exceptional customer service via various communication channels including calls, live chat, and social media.
4. Resolve client inquiries efficiently, ensuring a 'Wow factor' experience.
5. Adhere to departmental KPIs and escalate issues as necessary.
6. Provide daily feedback to the Head of Department on emerging issues.
7. Document all client interactions using CRM software.
8. Anticipate and mitigate potential negative impacts on customer experience.
9. Participate in rotational Saturday shifts as required by business needs.

1. Fluency in English and German; proficiency in an additional EU language is advantageous.
2. Proven track record in luxury sales and client relationship management.
3. Experience in a fast-paced, dynamic sales and support environment.

1. Exceptional communication skills, both written and verbal.
2. Strong organizational and multitasking abilities.
3. Adaptability and resilience under pressure.
4. Collaborative and team-oriented mindset.
5. Proficiency in Salesforce, SAP, and MS Office Suite.

Minimum of 3 years in sales and client relationship roles within the luxury or exclusive brand sector, with a preference for retail or e-commerce experience.

Bulgari offers a supportive environment fostering creativity, innovation, and entrepreneurial spirit. Employees benefit from a culture of transparency, empowerment, and continuous learning, with opportunities for career growth and development.

Bulgari's workplace culture is centered around diversity, inclusion, and respect. The company is committed to providing equal opportunities and ensuring a safe, healthy, and environmentally responsible workplace, certified by ISO 45001.