Bvlgari E-Commerce Specialist

Bulgari, a prestigious name in the luxury sector, operates under the esteemed LVMH conglomerate. Renowned for its exquisite watches and jewelry, Bulgari offers a dynamic and sophisticated work environment in its Tokyo office, where innovation and tradition blend seamlessly.

1. Execute and monitor daily e-commerce operations, including order processing, payment validation, and fulfillment coordination.
2. Liaise with logistics, Client Concierge, and boutique teams to ensure timely delivery and exceptional client service.
3. Manage product listings, inventory accuracy, and online product availability in collaboration with merchandising and supply teams.
4. Support seasonal campaigns, product launches, and promotional operations in coordination with the ECOM HQ team.
5. Assist the E-Commerce Manager in preparing monthly and weekly sales forecasts based on product performance, traffic trends, and campaign calendars.
6. Track and analyze key sales KPIs and generate regular performance reports.
7. Collaborate with merchandising and marketing teams to ensure product and campaign alignment with sales targets.
8. Monitor and report sales performance versus plan, highlighting opportunities or risks to management.
9. Ensure packaging, gift wrapping, and delivery quality align with Bulgari’s luxury standards.
10. Track and resolve operational issues such as order discrepancies, delivery delays, or returns.
11. Maintain data accuracy in Salesforce Commerce Cloud and internal systems.
12. Support process improvement initiatives to enhance efficiency and accuracy in daily operations.
13. Collaborate with IT and logistic teams to identify and implement automation or workflow enhancements.
14. Act as the operational liaison between HQ, marketing, logistics, and Client Concierge teams.
15. Prepare regular operational reports, identifying trends and suggesting improvements.
16. Support the E-Commerce Manager in aligning operations with global and regional initiatives.

1. Bachelor’s degree in Business, E-Commerce, or related field.
2. 2–4 years of experience in e-commerce or retail operations, preferably in luxury or premium brands.

1. Strong analytical and numerical skills for sales tracking and reporting.
2. Attention to detail and organizational excellence.
3. Proficiency with e-commerce platforms, preferably Salesforce Commerce Cloud.
4. Strong Excel skills, including pivot tables and v-lookups.
5. Ability to manage multiple tasks in a fast-paced environment.
6. Business-level English; Japanese proficiency preferred.

Minimum of 3 years in e-commerce or retail operations, with a focus on luxury or premium brands.

Bachelor’s degree in Business, E-Commerce, or related field.

Bulgari offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Bulgari fosters a culture of excellence, innovation, and luxury, where employees are encouraged to think entrepreneurially and focus on delivering exceptional customer experiences. The workplace environment is collaborative and dynamic, reflecting the brand's commitment to quality and elegance.