Bvlgari E-Commerce Manager

Bulgari, a prestigious name in the luxury fashion industry, is renowned for its exquisite watches and jewelry. As part of the LVMH Group, Bulgari offers an unparalleled working environment that fosters innovation and excellence. The company is committed to maintaining its legacy of luxury while embracing modernity and innovation.

1. Develop and implement operational strategies to achieve sales and profitability targets for Bulgari.com.
2. Lead merchandising efforts to ensure optimal product assortments, pricing, and promotional activities.
3. Coordinate with global and regional marketing teams for campaign and product launch execution.
4. Monitor and analyze key performance indicators to identify growth opportunities.
5. Ensure inventory availability for high-demand products to minimize lost sales.
6. Collaborate with Client Concierge leadership to establish service standards and workflows.
7. Oversee order management to ensure premium fulfillment and luxury service standards.
8. Integrate boutique-level personalization into the e-commerce experience.
9. Optimize operational workflows to reduce lead times and maintain quality.
10. Implement process automation and technology enhancements.
11. Foster collaboration between e-commerce, logistics, marketing, and client service teams.
12. Manage and develop the e-commerce operations team.
13. Set objectives and performance metrics aligned with business priorities.
14. Oversee vendor and partner relationships related to e-commerce operations.
15. Prepare and present performance reports to senior management.

1. Bachelor’s degree in Business, E-Commerce, Luxury Brand Management, or related field; MBA is a plus.
2. 5+ years of e-commerce operations experience, with at least 2 years in a managerial role.
3. Proven track record in delivering sales growth and operational efficiency.

1. Strong analytical, organizational, and leadership skills.
2. Knowledge of Salesforce Commerce Cloud or similar platforms.
3. Excellent communication skills in English; Japanese proficiency is a plus.
4. Experience managing multi-channel or omnichannel retail operations.
5. Strong vendor and partner management skills.
6. Ability to lead cross-border, multicultural teams and projects.

Minimum of 5 years in e-commerce operations, with at least 2 years in a managerial capacity.

Bachelor’s degree in Business, E-Commerce, Luxury Brand Management, or related field; MBA is a plus.

Bulgari offers a competitive benefits package, including opportunities for professional growth and development within the LVMH Group.

Bulgari fosters a culture of luxury, innovation, and excellence. As part of the LVMH Group, the company values entrepreneurial thinking, customer focus, and a growth mindset. Employees are encouraged to pursue excellence and integrity in all endeavors.