Bvlgari E-Commerce and Client Services Manager

Coral Gables • USA

Thursday, May 29, 2025

Bulgari, a renowned name in the luxury sector, is part of the illustrious LVMH Group, which stands as a global leader in high-quality products. As an employer, Bulgari offers an environment that fosters creativity, innovation, and excellence, providing its employees with opportunities to thrive in the luxury fashion industry.

1. Develop and implement a comprehensive 360° omnichannel strategy to integrate digital and in-person retail experiences.
2. Align online and offline activations to ensure a seamless customer journey.
3. Coordinate timely digital communication for key initiatives, including product launches and events.
4. Collaborate with marketing, CRM, merchandising, and commercial teams for strategic alignment.
5. Enhance the online customer journey to ensure a consistent user experience across digital platforms.
6. Oversee website optimization and merchandising efforts.
7. Engage with Google Reviews to maintain positive customer sentiment and manage digital tools like Google My Business.
8. Lead the client services team, ensuring excellence in customer service and driving sales performance.
9. Define and monitor sales targets and team KPIs, conducting performance appraisals and managing team development.
10. Develop Omni-CRM activations and manage CRM budgets for the channel.
11. Utilize data analysis to drive decision-making and optimize performance, analyzing engagement metrics and campaign results.
12. Monitor KOL and celebrity partnerships for ROI insights.
13. Develop data-driven communication strategies to enhance customer loyalty and personalize the client journey.
14. Implement outbound CRM strategies through various channels and create personalized messaging flows.
15. Collaborate with the marketing and media team to drive online conversion and brand awareness.
16. Develop targeted digital campaigns, including upselling/cross-selling strategies and remarketing initiatives.

1. Minimum of 5 years of experience in e-commerce, digital marketing, or client services.
2. Proven track record in managing successful digital marketing campaigns and CRM strategies.
3. Expertise in digital marketing tools and platforms, such as Google Analytics and CRM software.
4. Knowledge of omnichannel retail strategies.

1. Strong leadership and analytical skills.
2. Proficiency in Spanish is required; Portuguese is a plus.

A minimum of 10 years of relevant experience is required.

Bulgari offers a dynamic work environment with opportunities for career growth and development, along with competitive benefits.

Bulgari's workplace culture is characterized by a commitment to excellence, innovation, and luxury. Employees are encouraged to bring their creativity and passion to the forefront, contributing to the brand's prestigious legacy.