Bvlgari Deputy Store Manager

Bulgari is a maison celebrated for Italian craftsmanship and audacious, colorful jewellery and watches. As part of LVMH's Watches & Jewellery division, Bulgari combines haute-jewellery savoir-faire with global luxury retail operations and offers cross-border career mobility within a leading luxury conglomerate.

1. Support the Store Manager to achieve individual and store sales targets and drive KPIs through frontline leadership and active selling.
2. Coach, develop and motivate the sales team daily to deliver the Shopping @ Bvlgari client experience and maximise conversion and average transaction value.
3. Act as the Store Manager during absences, managing store operations, back-office duties and team deployment to ensure continuity of service and control.
4. Implement and follow up action plans from mystery shopping and client feedback to improve service standards and recovery outcomes.
5. Oversee store presentation, product assortment and adherence to visual merchandising guidelines to preserve brand image.
6. Manage inventory control, cash handling, internal controls and compliance with company procedures and loss-prevention policies.
7. Supervise after-sales service requests, ensuring appropriate recovery and client satisfaction.
8. Organise staff rotas, shifts and holiday schedules and perform any ad-hoc duties as required.

1. Minimum five years' retail experience, with proven supervisory experience in luxury jewellery, watches or high-end fashion boutiques.
2. Demonstrable track record of meeting sales targets and developing sales teams through coaching and performance management.
3. Strong knowledge of retail operations, inventory control, cash handling and internal compliance procedures.
4. Excellent client-recovery skills and a client-centric mindset with attention to service excellence.
5. Ability to act as store leader in the Store Manager's absence and make operational decisions under pressure.

1. Sales leadership
2. Client relationship management
3. Coaching and mentoring
4. Visual merchandising
5. Inventory control
6. Internal controls and cash handling
7. After-sales service management
8. Retail KPIs and reporting
9. Shift rostering and operations management

Minimum 5 years of progressive retail experience, ideally within luxury jewellery, watches or haute-luxe boutiques, including supervisory responsibility and a proven record of achieving sales targets.

Tertiary qualification in business, retail management, hospitality or a related discipline preferred; equivalent professional experience in luxury retail accepted.

Bulgari emphasises refined craftsmanship, creativity and a client-first culture typical of luxury maisons. As part of LVMH, the workplace values mentorship, talent development and diversity while maintaining high standards of professionalism and brand stewardship.