Bvlgari Customer Service Representative

Singapore • Singapore

Thursday, May 29, 2025

Bulgari, a prestigious name synonymous with Italian excellence since 1884, is part of the renowned LVMH Group. The brand is celebrated for its audacious designs and vibrant creations, seamlessly blending tradition with modernity. As an employer, Bulgari offers a wealth of career opportunities across the globe, encouraging both seasoned professionals and recent graduates to explore their potential within its dynamic environment.

1. Address customer inquiries promptly, providing information on product availability, delivery dates, order status, and general product details.
2. Manage the entire order process from entry to shipment, ensuring fulfillment rates and smooth delivery.
3. Track target stock levels, anticipate potential stockouts, and coordinate with relevant departments to ensure product availability.
4. Arrange deliveries, track shipments, and handle logistical issues such as missed shipments or delivery delays. Manage reverse logistics for returns and claims.
5. Ensure orders are correctly invoiced and issued in a timely manner.
6. Provide regular reports on open orders and target stock level coverage.
7. Build and maintain strong relationships with clients in a B2B role, handling feedback and complaints efficiently.
8. Collaborate with internal teams such as sales, merchandising, logistics, and supply chain to ensure smooth order processing and customer satisfaction.
9. Utilize SAP/HANA and MS Office proficiently for all tasks.

1. Minimum Diploma in Logistic, Supply Chain, or Business Administration

1. Proficiency in SAP/HANA and MS Office
2. Strong understanding of order management procedures
3. Knowledge of main product categories, geographical areas, and distribution channels
4. Ability to calculate and report KPIs

Minimum 5 years in the Customer Service field.

Minimum Diploma in Logistic, Supply Chain, or Business Administration.

Bulgari is committed to creating an inclusive workplace where individuality is celebrated, and employees feel involved, respected, valued, connected, and heard.

Bulgari fosters a culture of inclusivity and respect, celebrating individuality and ensuring that all employees feel valued and connected. The workplace is dynamic, offering endless possibilities for career growth and development.