Bvlgari Customer Service Manager - Perfumes

Dublin • Ireland

Friday, August 29, 2025

Bulgari, a distinguished name in the luxury market, is renowned for its exquisite jewels, watches, perfumes, and accessories. As a part of the esteemed LVMH Group, Bulgari is committed to excellence and quality, reflected in its global network of over 250 stores and more than 10,000 exclusive perfumeries. The brand's Dublin-based Worldwide Logistic and Supply Chain Centre employs over 170 individuals dedicated to upholding Bulgari's reputation for impeccable service and product quality.

1. Oversee daily operations within the customer service department, managing a team of over 10 individuals.
2. Enhance customer experience and engagement to support organic growth.
3. Develop and implement improvements to customer service procedures, guidelines, and policies.
4. Maintain a streamlined workflow in line with priorities.
5. Foster team cohesion and communicate clear direction and goals.
6. Recruit, train, and mentor the customer service team, promoting a culture of empowerment and success.
7. Address complex complaints and inquiries effectively.
8. Analyze data and generate reliable reports.
9. Establish and monitor service KPIs, including revenue, service levels, and customer satisfaction.
10. Coordinate activities with other departments such as planning, sales, marketing, regulatory affairs, and finance.
11. Build and maintain strong relationships with key stakeholders, including customers, sales teams, finance teams, freight forwarders, and subcontractors.

1. Bachelor's degree in Business Administration or a related field.
2. Fluency in English; proficiency in Italian is advantageous.

1. Strong leadership skills with experience managing a team.
2. Advanced troubleshooting and multitasking abilities.
3. Excellent client-facing and communication skills.
4. Customer-centric mindset.
5. Knowledge of logistic flows and international trade, particularly export.
6. Strong team player with the ability to work with diverse groups.
7. Creative problem-solving abilities.
8. Rigorous attention to detail.
9. Ability to work independently and proactively in a dynamic environment.

Minimum 3 years of previous experience as a Customer Service Manager, Retail Manager, Assistant Manager, or Procurement Manager.

Bachelor's degree in Business Administration or a related field.

Bulgari offers a supportive environment that encourages creativity, innovation, and entrepreneurial spirit. Employees are provided with opportunities for continuous learning and growth, and the company is committed to diversity, inclusion, and equal opportunities for all.

Bulgari's culture is centered around transparency, empowerment, and a commitment to excellence. The company values diversity and inclusion, ensuring a respectful and dignified workplace for all employees. With a focus on safety and environmental responsibility, Bulgari adheres to ISO 45001 standards.