Bvlgari Customer Service Ambassador

Shanghai • China

Wednesday, November 26, 2025

Bulgari, a prestigious name in the luxury sector, is renowned for its exquisite watches and jewellery. As part of the esteemed LVMH group, Bulgari offers a dynamic and enriching work environment that fosters creativity and innovation, providing employees with opportunities to excel in the luxury market.

1. Address and follow up on customer inquiries and needs across various channels, ensuring satisfaction in accordance with brand standards.
2. Serve as a knowledgeable expert on Bulgari products, policies, and procedures to establish and maintain long-term customer relationships, achieving sales targets.
3. Handle customer complaints with professionalism.
4. Input and maintain customer case information and related data.
5. Collaborate with colleagues as necessary to meet work demands.
6. Participate in process optimization by providing feedback and suggestions.

1. Associate degree or higher.

1. Strong communication and interpersonal skills.
2. Experience in direct customer interaction, preferably in retail or sales-oriented customer service centers.
3. Ability to work under pressure and manage customer emotions.
4. Adaptability to new situations and openness to change and innovation.

Experience in direct customer communication, particularly in retail sales or sales-driven customer service environments, is advantageous.

Associate degree or higher.

Opportunities to become a key opinion leader among customers, fostering personal and professional growth.

Bulgari promotes a culture of excellence and innovation, encouraging employees to embrace change and contribute to the brand's legacy of luxury and elegance. The work environment is collaborative, with a focus on personal development and customer satisfaction.