Bvlgari Customer Relationship Management Specialist

Bulgari, a distinguished name in the luxury market, is renowned for its exquisite designs and exceptional craftsmanship across high-end jewels, watches, perfumes, and accessories. As part of the LVMH Group, a global leader in luxury, Bulgari operates over 250 stores in exclusive locations worldwide. The brand is committed to excellence, ensuring that both its products and services meet the highest standards of luxury and customer satisfaction.

1. Develop and implement tailored strategies to enhance client relationships and foster loyalty.
2. Analyze and utilize client data to personalize interactions and exceed client expectations.
3. Design and manage exclusive marketing campaigns through the CRM system.
4. Collaborate with sales, marketing, and client service teams to ensure a seamless client experience.
5. Drive revenue by identifying and pursuing high-value sales opportunities.
6. Monitor key performance indicators related to client satisfaction and sales.
7. Address client inquiries and resolve issues with discretion and efficiency.
8. Oversee CRM system configuration and maintenance to optimize its use.

1. Minimum of 3 years of experience in a similar role.
2. Proven expertise in CRM principles and systems.
3. Strong data analysis skills to derive actionable insights.
4. Exceptional communication skills, both written and verbal.
5. Proficiency in project management and problem-solving.

1. CRM Mastery
2. Data Analysis
3. Luxury Communication
4. Project Management
5. Bespoke Problem-Solving
6. Client-Centric Vision

Minimum 3 years of experience in customer relationship management or a related field, preferably within the luxury sector.

The position offers a hybrid working mode, allowing for a balance between office and remote work. Employees are supported in reaching their potential through a culture of creativity, innovation, and continuous learning. Bulgari is committed to diversity and inclusion, providing equal opportunities to all.

Bulgari fosters a culture of transparency, empowerment, and continuous growth. The company values creativity, innovation, and an entrepreneurial spirit, encouraging employees to share ideas and take ownership of projects. Diversity and inclusion are integral, with a commitment to treating all individuals with respect and dignity.