Bvlgari CRM Manager

Bulgari, a prestigious name in the luxury fashion and jewelry industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH Group, Bulgari offers unparalleled opportunities for career growth within a global network of luxury brands. Bulgari Japan, located in the bustling heart of Tokyo, provides a dynamic and sophisticated work environment where innovation and tradition converge.

1. Oversee the execution of CRM activities in alignment with company and store strategies to optimize client interactions and enhance revenue.
2. Conduct in-depth analysis of client data to ensure personalized experiences are delivered timely and effectively.
3. Elevate low-profile clients by tracking purchase history and guiding client advisors on timely actions.
4. Manage client transfers in the event of client advisor departures, maintaining Ginza Tower as the hub of Customer Relationship Management.
5. Organize regular meetings with Senior Store Manager and Store Line Managers to align on strategy and financial targets.
6. Gather feedback from client advisors to address needs and improve CRM activities.
7. Conceptualize and execute small events to strengthen client relationships in collaboration with Senior Store Manager and Retail Manager.
8. Monitor client advisor performance in clienteling and conversion, providing support for performance improvement.
9. Address CRM data quality issues and system functionality challenges, liaising with head office or Italian HQ as necessary.

1. Minimum of 3 years professional experience in CRM and promotional activities, preferably within the luxury industry.
2. Fluency in Japanese and intermediate proficiency in English.
3. Advanced proficiency in MS Word, Excel, Access, and PowerPoint.
4. Strong organizational skills and customer orientation.
5. Demonstrated ability to work autonomously with a strong commitment to the brand.

1. Client-centric mindset with a passion for exceptional service delivery.
2. Strong leadership and teamwork capabilities.
3. Excellent communication, interpersonal, and negotiation skills.
4. Problem-solving and decision-making abilities.
5. Strategic thinking and business acumen.
6. Ability to work cross-functionally and build strong relationships.
7. Adaptability and resilience.

A minimum of 3 years in CRM and promotional activities, with experience in the luxury industry considered advantageous.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the global LVMH network.

Bulgari fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to embrace creativity and contribute to the brand's legacy of luxury and sophistication. The work environment is dynamic, with a strong emphasis on teamwork and personal growth.