Bvlgari CRM Manager

Osaka • Japan

Monday, December 8, 2025

Bulgari, a prestigious name in the luxury fashion industry, is renowned for its exquisite jewelry and watches. As part of the esteemed LVMH Group, Bulgari offers a dynamic and sophisticated work environment, fostering innovation and excellence. The brand is committed to delivering unparalleled luxury experiences to its clientele, supported by a team of dedicated professionals.

1. Oversee and manage client data for Shinsaibashi Plaza, ensuring the execution of clienteling activities based on customer data.
2. Monitor and analyze client interactions to ensure personalized service and timely follow-up by client advisors.
3. Collaborate with Senior Store Manager and Store line Managers to align strategies and achieve financial targets.
4. Gather feedback from client advisors to enhance CRM activities and address needs to the company.
5. Organize small events to strengthen client relationships in collaboration with senior management.
6. Evaluate client advisor performance in clienteling and conversion, providing support for improvement.
7. Address CRM data quality issues and system functionality challenges, liaising with head office or Italian HQ as needed.

1. Minimum of 3 years of professional experience in CRM and promotional activities, preferably within the luxury industry.
2. Fluency in Japanese and intermediate proficiency in English.
3. Advanced proficiency in data analysis and marketing techniques/tools.
4. Strong leadership and teamwork capabilities.

1. Client-centric mindset with a passion for exceptional service delivery.
2. Excellent communication, interpersonal, and negotiation skills.
3. Strategic thinking and business acumen.
4. Adaptability and resilience in a dynamic environment.
5. Proficiency in MS Word, Excel, Access, and PowerPoint.

A minimum of 3 years in CRM and promotional activities, with experience in the luxury industry considered advantageous.

Comprehensive benefits including annual salary increase, full transportation coverage, complete social insurance, group life and disability insurance, shop incentive program, employee discounts, uniform provision, training programs, financial savings plans, defined contribution pension, retirement benefits, and long-service awards.

Bulgari fosters a culture of luxury and excellence, emphasizing client-centric service and innovation. The workplace is characterized by a collaborative spirit, where teamwork and strategic thinking are highly valued. Employees are encouraged to cultivate strong relationships and deliver exceptional service, reflecting the brand's commitment to luxury and quality.