Bvlgari CRM & Clienteling Expert

Bulgari, a prestigious name in the luxury watches and jewellery sector, is part of the LVMH Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and innovative designs, Bulgari offers a dynamic and enriching work environment that fosters creativity and excellence.

1. Lead the design, governance, and enhancement of clienteling and customer service solutions within the Salesforce ecosystem.
2. Act as the primary IT liaison for business stakeholders, ensuring seamless integration of Salesforce Service Cloud and Marketing Cloud.
3. Manage end-to-end IT initiatives, ensuring on-time and on-budget delivery.
4. Supervise application support and enhancements in collaboration with external partners.
5. Partner with retail, CRM, marketing, and digital teams to translate business requirements into Salesforce solutions.
6. Coordinate with system integrators and technology providers to ensure performance and adherence to IT standards.
7. Stay updated on Salesforce innovations and clienteling best practices to recommend improvements.
8. Maximize customer insights through clienteling tools to drive loyalty and retention.

1. Minimum 6–7 years of professional experience in IT solutions delivery, preferably in luxury retail or consumer goods.
2. Proven expertise in Salesforce Service Cloud and Marketing Cloud.
3. Strong background in program/project management.
4. Experience in application maintenance and governance.
5. Familiarity with clienteling processes and CRM ecosystems.
6. Proficiency in English; French is a plus.
7. Availability to travel.

1. Ability to connect IT initiatives with business priorities.
2. Strong interpersonal skills for stakeholder and vendor relationships.
3. Capacity to translate data into actionable insights.
4. Pragmatic approach to solution delivery.
5. Comfortable in a fast-paced, international environment.
6. Clear and structured communication skills.

Minimum 5 years of experience in IT solutions delivery, with a focus on Salesforce ecosystems.

Bulgari offers a hybrid working mode, providing flexibility and a balance between professional and personal life.

Bulgari fosters a culture of innovation and excellence, encouraging employees to push boundaries and achieve their best. As part of the LVMH Group, Bulgari provides a collaborative and inclusive environment that values diversity and creativity.