Bvlgari Client Advisor

Bulgari, a prestigious name in the luxury watches and jewellery sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and innovative designs, Bulgari offers an unparalleled work environment that fosters creativity and excellence.

1. Welcome all clients and prospects entering the store, ensuring exceptional service and leaving a positive impression.
2. Listen to and understand clients’ needs, providing tailored advice and introducing them to the brand's offerings.
3. Establish and nurture relationships with existing clients while engaging new customers.
4. Manage the sales process from initial greeting to packaging, applying selling techniques to ensure a unique shopping experience.
5. Contribute to achieving store and service KPIs, maintaining high rankings in commercially focused metrics.
6. Apply all sales-related procedures and guidelines, including discounts, security, and legal requirements.
7. Ensure front areas of the store are clean and products are displayed according to visual merchandising guidelines.
8. Perform after-sales service activities, acting as a proactive point of reference for customers and ensuring satisfaction.
9. Register client details for future contact and personalized CRM actions.
10. Execute CRM activities as directed by the Store Manager, including client development and event proposals.
11. Comply with Work Health & Safety policies, reporting hazards and incidents, and participating in safety programs.

1. Minimum 5 years of experience in customer service and/or sales.

1. Exceptional customer service and interpersonal skills.
2. Proficiency in sales techniques and client relationship management.
3. Strong organizational and multitasking abilities.
4. Attention to detail and commitment to excellence.
5. Familiarity with CRM systems and data entry.

A minimum of 5 years in customer service and/or sales, preferably within the luxury sector.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the luxury sector.

Bulgari fosters a culture of innovation, luxury, and excellence. The workplace is characterized by a commitment to high standards, creativity, and a passion for luxury craftsmanship. Employees are encouraged to develop their skills and pursue career advancement opportunities within the LVMH Group.