Bvlgari Client Advisor

Sydney • Australia

Friday, June 20, 2025

Bulgari, a prestigious name in the luxury watches and jewelry sector, is part of the renowned LVMH Group, a global leader in luxury goods. As an employer, Bulgari offers a dynamic and inclusive work environment that values individuality and nurtures talent across its diverse portfolio of brands.

1. Deliver unparalleled, personalized service to every client and prospect, ensuring an unforgettable and luxurious brand experience from the moment they enter the boutique.
2. Cultivate a deep understanding of each client's individual style and preferences, offering bespoke advice and introducing them to the exquisite artistry and heritage of our jewelry collections.
3. Expertly guide clients through the sales journey, employing sophisticated sales techniques to curate a unique and memorable shopping experience, consistently contributing to the boutique's achievement of key performance indicators (KPIs).
4. Serve as a dedicated and proactive point of contact for all after-sales service inquiries, expertly managing repairs and ensuring swift resolution to maintain exceptional client satisfaction and foster lasting loyalty.
5. Nurture and expand client relationships through strategic CRM initiatives, meticulously recording client details, curating exclusive events, and implementing personalized engagement strategies as directed by the Boutique Manager.
6. Maintain the immaculate presentation of the boutique, ensuring all jewelry displays adhere to visual merchandising guidelines and contribute to an inviting and elegant atmosphere.

1. Exceptional communication skills with the ability to articulate clearly, listen attentively, and adapt communication style to suit diverse client personalities.
2. Passion for luxury and jewelry, translating into authentic engagement with clients and a deeper understanding of their desires.
3. Sales acumen and persuasion, with a natural ability to connect with people, build rapport, and confidently guide them through the sales process.
4. Customer-centric mindset, with a genuine desire to exceed customer expectations and create memorable experiences.
5. Problem-solving skills, with the ability to assess situations quickly, identify solutions, and handle client concerns with grace and efficiency.
6. Attention to detail in handling jewelry, processing transactions, and maintaining the boutique's appearance.
7. Professionalism and poise, maintaining a polished appearance, exhibiting grace under pressure, and representing the brand with integrity.

Minimum of 3 years of experience in a client-facing role, preferably within the luxury retail sector.

The position offers monthly commission and incentives, career opportunities within Bulgari and LVMH, paid parental leave, birthday leave, study leave, marriage leave, annual flu shots, an Employee Assistance Program (EAP), private healthcare member discount, training and development programs, and generous staff discounts.

Bulgari fosters a culture of excellence and inclusivity, committed to preventing discrimination and respecting individuality. As part of the LVMH Group, the company values diverse talent and offers a supportive environment for career growth and personal development.