Bvlgari Client Advisor

Bvlgari, a distinguished brand within the Watches & Jewellery division, operates under the esteemed umbrella of the LVMH Group. Renowned for its contemporary elegance and audacious designs, Bvlgari offers a dynamic and inclusive work environment that celebrates diversity and innovation. The brand is committed to fostering a workplace where unique talents can thrive and contribute to its global success.

1. Achieve store and service KPIs through proactive engagement to meet monthly and annual sales targets.
2. Manage the sales process from greeting to packaging, ensuring adherence to sales techniques for a unique shopping experience.
3. Convey the warm Italian hospitality in every customer interaction.
4. Listen empathetically to understand and adapt to customer needs, providing personalized advice.
5. Establish and nurture relationships with existing clients and engage new customers with Bvlgari.
6. Execute individual CRM activities as directed by the Store Manager, including CRM AFSS.
7. Communicate opportunities to management for community engagement and explore events to enhance brand awareness and customer loyalty.

1. Minimum 3 years of experience in a luxury retail environment or with luxury products.

1. Proactive sales and negotiation skills.
2. Attention to detail and strong organizational skills.
3. Ability to prioritize and take personal responsibility.
4. Strong sense of initiative.
5. Ability to work retail hours, including weekdays, weekends, evenings, and holidays.
6. Capability to lift up to 11 kilograms (25 pounds).
7. Proficiency in Microsoft Office programs: Excel, Word, PowerPoint.
8. Ability to gain experience in store operations applications (Beanstore, Sales Force, SAP).
9. English proficiency desired; additional languages are an advantage.

A minimum of 3 years in a luxury retail setting is required.

Bvlgari offers a vibrant work environment that supports career growth and personal development, with a focus on diversity and corporate social responsibility.

Bvlgari fosters an authentic and passionate workplace culture, encouraging employees to express their unique ideas and passions. The brand values diversity and is committed to providing a safe and open environment where all employees can succeed.