Bvlgari Client Advisor

Bulgari, a prestigious name in the luxury watches and jewellery sector, is part of the esteemed LVMH Group, a global leader in luxury goods. Renowned for its exquisite craftsmanship and innovative designs, Bulgari offers an unparalleled environment for professionals seeking to excel in the luxury retail industry.

1. Welcome clients and prospects, ensuring exceptional service and a positive store experience.
2. Understand client needs, offering tailored advice and introducing the brand's offerings.
3. Cultivate relationships with existing clients and engage new customers.
4. Manage the sales process from initial contact to packaging, ensuring adherence to selling techniques.
5. Contribute to achieving store and service KPIs, maintaining high commercial performance.
6. Apply sales-related procedures and guidelines, including discounts and security protocols.
7. Maintain cleanliness and visual merchandising standards in front areas of the store.
8. Perform after-sales service activities, including managing repairs and customer satisfaction.
9. Register client details for CRM purposes and execute personalized client development actions.
10. Create and manage a calendar for top clients, proposing special events and activations.
11. Propose clients for upcoming events.
12. Comply with Work Health & Safety policies and report any hazards or incidents.

1. Minimum 5 years of experience in customer service and/or sales.

1. Exceptional customer service and communication skills.
2. Strong sales acumen and ability to engage clients.
3. Proficiency in CRM systems and client relationship management.
4. Attention to detail and adherence to brand standards.
5. Ability to work collaboratively in a team environment.

Minimum 5 years of experience in customer service and/or sales within the luxury retail sector.

Bulgari provides a comprehensive benefits package, including opportunities for career advancement within the LVMH Group, access to exclusive training programs, and a dynamic work environment.

Bulgari fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and sophistication. The company values diversity and teamwork, creating an inclusive environment where creativity and collaboration thrive.