Bvlgari Client Advisor

Bulgari, a prestigious name in the luxury watches and jewellery sector, is renowned for its exquisite craftsmanship and timeless elegance. As a part of the illustrious LVMH conglomerate, Bulgari offers unparalleled opportunities for career advancement within a global network of luxury brands. The company is committed to fostering a dynamic and inclusive workplace where innovation and creativity are celebrated.

1. Serve as a Brand Ambassador, providing an exceptional and memorable experience to customers.
2. Welcome clients and prospects entering the store, ensuring a superior level of service.
3. Listen to and understand clients' needs, offering tailored advice and introducing them to the brand.
4. Cultivate and strengthen relationships with existing clients while engaging new customers.
5. Manage the sales process from initial greeting to packaging, ensuring a unique shopping experience.
6. Contribute to achieving store and service KPIs.
7. Register client data for future contact and personalized CRM activities.
8. Execute CRM activities as directed by the Store Manager, including follow-ups on watch maintenance.
9. Adhere to all sales-related procedures and guidelines, including discounts and legal requirements.
10. Maintain the cleanliness and visual merchandising of the store's front area.
11. Perform after-sales service activities, ensuring customer satisfaction is maintained.
12. Complete online training modules and participate in training sessions to enhance knowledge.

1. Minimum of 3 years of experience in a similar role within the luxury sector.
2. Fluency in Tagalog and English, with additional proficiency in Chinese, Korean, or Japanese as a plus.

1. Strong customer focus and proactive selling abilities.
2. Excellent initiative and negotiation skills.
3. Business awareness and understanding of luxury sales techniques.
4. Proficiency in store operation applications such as Beanstore, CRM, and SAP.

A minimum of 3 years of experience in a similar capacity within the luxury industry is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH group.

Bulgari fosters a culture of excellence and innovation, encouraging employees to thrive in a collaborative and dynamic environment. The company values diversity and inclusivity, promoting a workplace where every individual can contribute to the brand's legacy of luxury and sophistication.