Bvlgari Client Advisor

Bulgari, a prestigious name in the luxury watches and jewellery sector, is part of the renowned LVMH Group, a global leader in luxury goods. As an employer, Bulgari offers an environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence and craftsmanship.

1. Act as a Brand Ambassador, delivering an exceptional and memorable experience to customers, stimulating and maximizing sales opportunities to achieve store sales and profit targets.
2. Welcome all clients and prospects entering the store, ensuring extraordinary service and leaving no customer with a negative impression.
3. Listen to and understand clients' needs, providing tailored advice and introducing them to the brand.
4. Establish and develop relationships with existing clients and engage new customers to the brand.
5. Manage the sales process according to delivery standards, ensuring the application of selling techniques to provide a unique shopping experience.
6. Contribute to the achievement of store and service KPIs.
7. Register clients' data in the dedicated system for future contact and personalized CRM actions.
8. Perform all CRM activities as per Store Manager's instructions, including follow-ups on watch maintenance.
9. Apply all sales-related procedures and guidelines, including discounts, security, fiscal, and legal aspects.
10. Ensure the front area of the shop is clean and products are displayed according to VM guidelines.
11. Perform all after-sales service front office activities, acting as a proactive point of reference for customers.
12. Complete online training modules and participate in training sessions to enhance knowledge on various topics.

1. Minimum 3 years of experience in a similar role

1. Knowledge of luxury business selling skills
2. Proactive selling and negotiation skills
3. Customer focus and business awareness
4. Fluency in Tagalog and English, with additional languages such as Chinese, Korean, or Japanese being advantageous
5. Familiarity with store operation applications (Beanstore, CRM, SAP)

A minimum of three years of experience in a similar capacity within the luxury retail sector is required.

Bulgari offers a comprehensive benefits package, including opportunities for career advancement and professional development within the LVMH Group.

Bulgari fosters a culture of excellence, innovation, and luxury. Employees are encouraged to embody the brand's values and contribute to its storied legacy, while working in a dynamic and supportive environment.